Job Responsibilities

To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies

Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, CBMS, LIT, GMA, and Q. Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools Apply current business practice policies in determining license migration path and license migration fees calculation Validate payment of license and support invoices for migrating licenses Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle Provide interpretation of migration results to internal customers Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches Serve as primary point of contact for all process related inquiries Manage Q workflow to allocate resources based on their skillset Assist in decision making by reporting volumes & trending to the management as applicable Responsible for getting certified on core process periodically

Key Skills

Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally

Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions Strong analytical skills – Skill to perform calculations and evaluate support Ability to consistently meet deadlines, manage priorities and achieve goals Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement Cross skilling on lateral LOBs  Good interpersonal & Presentation skills Reasonable business communication skills which assists in partnering with other internal groups and management Models positive values & inclusive behavior 

Career Level - IC1