At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.
Atmos Energy offers benefit eligibility on the first day of employment and they include:
Company-Provided Benefits
Holidays and Paid Time OffParental LeaveRetirement Savings Plan (Matching and Fixed Annual Company Contribution)Annual Bonus OpportunityEmployee Assistance ProgramShort-Term and Long-Term Disability PlansBasic Life InsuranceHealth Savings Account (HSA) Company Contribution with HDHPEmployee Assistance ProgramWellness ProgramsLifeLock Identity Theft ProtectionPaid TrainingLinked-In Learning
Voluntary Benefits
Retirement Savings PlanMedical Insurance and Prescription Drug CoverageDental InsuranceVision InsuranceEmployee/Dependent Life InsuranceEmployee/Dependent Accidental Death & Dismemberment InsuranceHealthcare, Dependent Care and Limited Purpose Flexible Spending AccountsTop Employer Recognitions
America’s Best Employers – Forbes Magazine
The 100 Most Trustworthy Companies in America - Forbes Magazine
Top Places to Work - Dallas Morning News
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Primary Duties
1. Researches and resolves meter read exceptions and basic service order issues. Evaluates exceptions to determine appropriate corrective action. Collaborates with field personnel as necessary to reach resolution. (45%)
2. Performs basic billing adjustments, including reversing bills and allocating consumption to appropriate months to allow for rebilling. (15%)
3. Reviews bills for accuracy. Researches unbilled accounts to identify and alleviate issues causing billing delays. (15%)
4. Evaluates and resolves payment exceptions to correct postings to customer accounts. Transfers funds from suspense accounts to customer accounts, researches misapplied payments, and transfers payments. (10%)
5. Processes customer correspondence. Prepares written responses, verifies electronic billing processes, and completes billing address updates to prevent delivery errors. (5%)
6. Processes bank drafts. Investigates returned checks for customer payments. Reverses NSF charges and late fees as needed. (5%)
7. Completes set-up of landlord agreements and default customer accounts. Investigates maintenance issues in the billing system to ensure proper billing (5%)
MINIMUM REQUIREMENTS
Educational/Experience Level:
A general educational knowledge acquired through a high school diploma or General Educational Diploma and two years of related experience.
Problem Solving/Independent Judgment:
Effectively identifies problems as they occur and take appropriate action to solve the problem if it is not difficult or complex. Under general supervision exercises some judgment in accordance with defined policies and procedures.
Communication Skills:
Ability to communicate well with internal and external customers both written and verbally.
Numeric Skills:
Requires the ability to apply mathematical skills to everyday problems.
Computer Skills:
Working knowledge of various software applications to create documents, spreadsheets, or presentations. Ability to use specialized Atmos software.
Work Conditions:
Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Job Family:
Customer Service