Overview Smile Brands is a dominant player in the dental space and we are seeking a Revenue Cycle Coordinator to join our team The Revenue Cycle Coordinator is responsible for overseeing and managing the revenue cycle process for the dental practices within the organization. This includes tasks related to patient billing, claims submission, payment processing, accounts receivable, and collections. The position ensures that all aspects of revenue cycle operations function efficiently and in compliance with company policies and regulations. The ideal candidate will work closely with the dental practices to optimize revenue collection, minimize delays in payments, and improve overall financial performance. This is an on-site position with occasional travel to nearby offices. Schedule (days/hours) 7-4 Monday thru Thursday; 7-3:30 Friday Responsibilities Oversee the billing and collection processes to ensure accurate and timely submission of claims for dental services. Collaborate with dental offices to address billing and coding issues, ensuring proper documentation for insurance claims. Monitor accounts receivable and follow up on unpaid claims to ensure timely payment from insurance companies and patients. Review and analyze rejected or denied claims, troubleshoot errors, and resubmit claims as necessary. Handle patient inquiries regarding billing, payments, and insurance coverage, providing excellent customer service. Maintain accurate records of patient account statuses, adjustments, and payment plans. Ensure compliance with industry regulations, company policies, and relevant dental insurance guidelines (including Medicaid, PPOs, HMOs, and other insurance types). Generate regular reports for management, detailing billing activity, collections, accounts receivable aging, and other key performance indicators (KPIs). Collaborate with the dental management team to implement best practices for revenue cycle management, focusing on reducing errors and improving cash flow. Provide ongoing training and support to dental office staff regarding revenue cycle processes and insurance verification procedures. Monitor and address patient accounts with overdue balances, coordinating with collections agencies when necessary. Qualifications 2+ years of experience in dental or healthcare revenue cycle management, billing, or collections. Familiarity with dental billing codes (CDT codes), procedures, and insurance claims processes. Proficiency in dental practice management software (such as Dentrix, EagleSoft, or Open Dental) and electronic claims systems. Strong organizational and problem-solving skills, with attention to detail and accuracy. Excellent communication and interpersonal skills, capable of interacting effectively with patients, office staff, and insurance companies. Ability to work independently and manage multiple tasks while meeting deadlines. Interaction with dental office staff and insurance companies via phone and email Ability to work in a fast-paced, deadline-driven environment. Preferred Qualifications Certified Revenue Cycle Representative (CRCR) or similar certification (not required) Knowledge of insurance regulations, including Medicaid and private insurance plans, is a plus. Bi-lingual - English / Spanish Compensation $18 - $20 per hour About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com