Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
Manage the following patient financial services functions and/or staff: Billing, Collections, Contract Management, Government Assistance, Billing Systems, Utilization Review, Financial and Administrative Operations. Manage the following inpatient and outpatient service functions and/or staff: Hospital Billers, Revenue Cycle Analysts, and Denials Management. Additionally, oversee Utilization Review, which is specific to outpatient services.
Essential Job Responsibilities
A) Manage Accounts Receivable Team. Analyze, plan, evaluate and implement processes designed to maintain AR levels at or below determined benchmarks
Billing processes are evaluated as needed to ensure compliance with payer guidelines
Payments and/or denials from third party payers are analyzed in accordance with payer guidelines when required
Statistical reports are prepared according to schedule with minimal assistance
Develop and maintain key performance indicator (KPI) dashboards to monitor AR performance and share insights with leadership
B) Manage Revenue Cycle Team. Provide direction of team leads and staff responsible for patient financial service functions
Ensure staff is appropriately selected and trained to perform their job functions
Ensure staff orientation, training and competency assessments are scheduled and documented in an organized, accurate and timely manner
Complete performance feedback for area staff in a timely and effective manner
Develop and operationalize procedure/policies for staff transition related to projects
Monitor staff work time, productivity and attendance for adherence to MFB policies
Provide process improvements and implement appropriately with minimal assistance
Conduct regular team meetings to provide updates on departmental goals, policies, and new initiatives, fostering open communication and feedback
Create a positive environment conducive to professional development of coworkers that is demonstrated on an ongoing basis including, but limited to, perception, mentoring, teaching, orienting, role modeling and team participation
Develop and implement succession planning to ensure continuity of operations during staff transitions or leadership changes.
Promote interdepartmental partnerships, collaborating with other departments and institutions to facilitate optimal patient care at Mary Free Bed
C) Continuous Improvement and Systems Management in Revenue Cycle. Responsible for collection and analysis of data for quality improvement activities focused on patient experience and resource utilization.
Promote an environment that stimulates continuous quality improvement initiatives, allowing staff members to contribute to the operational and strategic planning of MFB.
Review monthly patient satisfaction scores and patient comments and reports results to staff. Initiates follow-up/service recovery as needed based on patient comments.
Review write-offs, account follow-up compliance, late charges and reimbursement log entries.
Collaborate with IT and other departments to identify and implement system enhancements that improve data accuracy, reporting, and workflow efficiency.
Regularly review department polices with any updates or changes.
Recommend, implement and leverage current technologies to optimize Revenue Cycle performance
D) Manage Departmental Financials and Performance. Monitor, manage, and implement key performance indicators
Monitor monthly financial reports related to fixed and variable costs within assigned areas of responsibility and provides input into the annual budget
Develop performance improvement strategies across Patient Financial Services to address denials, billing and collections issues and executes with teams
Regularly evaluate payer contract performance to ensure financial targets are met and recommend renegotiation where necessary.
E) Provide Exceptional Customer Service. Investigate, document and resolve problems and complaints
Ensure problems are investigated thoroughly and in a timely manner, with minimal assistance
Provide effective and positive systems improvements
Identify potential improvements are identified before problems arise
Develop a standardized system for documenting and analyzing recurring issues to identify trends and implement preventative solutions.
Continuous process improvement is strived for in day-to-day activities
Give input on development, revision and implementation of work area policies and procedures is provided to ensure efficient operations and compliance with regulatory standards
F) Leadership Must-Haves: Leadership Must-Haves will be followed for patient and staff interactions:
Embrace Diversity, Equity and Inclusion, by:
Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to collaborate
Educating staff, patients and the communities we care for
Restoring Hope and Freedom, together
Rounding
Thank You Notes
Employee Selection/Peer Interviewing
Key Words at Key Times
AIDET® + Promise
Standards of Behavior
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Bachelor’s degree in business or health-related field
Healthcare supervisory experience of at least 3 years, with 5 years of Billing and/or Patient Financial Services related experience in a healthcare setting in one or more of the following disciplines: Patient Billing and AR Management, General Finance, or Medical Records Coding
Working knowledge of primary coding systems used in medical provider billing – CPT, HCPCS, ICD-9/ICD-10, and modifiers, and thorough knowledge of third party billing and reimbursement is required
Demonstrated experience and success with customer service principles
Proven excellence in organizational, communication and problem-solving skills
Experience with computers and application software, EPIC experience a plus
Requires information management skills to communicate, explain, interpret, and present data
Ability to exercise independent judgment
Preferred Job Qualifications
Master’s degree in relevant field including; MBA, MPH, MHA or similar
Epic certifications in Hospital Billing, Professional Billing, CBO, Cadence or similar applications
Other Revenue Cycle Certification(s) including; HFMA
Compensation based on experience, starting from $75,000.
The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.