Position Summary[

The Revenue Cycle Training & Innovation Specialist role requires an individual with comprehensive knowledge of front and back-end hospital revenue cycle workflows, encompassing both software-specific expertise, particularly within the Epic system, and a deep understanding of overarching revenue cycle processes. The ideal candidate will be tasked with analyzing existing workflows, identifying inefficiencies, proposing solutions for improvement, and conducting Epic new user training and reeducation, all within the context of the broader hospital revenue cycle operations.

Essential Functions and Responsibilities Include the Following:

Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Analyze Current Revenue Cycle Workflows within the hospital, particularly within the Epic system modules including HB (Hospital Billing), ADT (Admissions, Discharges, Transfers), Grand Central, and Prelude. Identify inefficiencies, gaps, and areas for improvement in revenue cycle workflows. Collaborate closely with stakeholders, including Revenue Cycle team members, IT personnel, Consultants, and end-users, to grasp workflow intricacies and implement workflow & system enhancements. Work closely with Epic Consultants to ensure build updates are accurately and efficiently implemented. Attend various Governance Committee meetings to keep up to date with Epic changes across the Montefiore Health System. Develop detailed workflow documents, tip sheets, and training aids to facilitate smoother revenue cycle operations. Participate actively in the testing and validation of workflow modifications and system upgrades. Deliver comprehensive training sessions and support to end-users on new workflows, system changes, and best practices. Keep up to date with latest industry trends and identify system innovation capabilities accordingly. Monitor and evaluate the efficacy of implemented workflow improvements, refining strategies as necessary. Serve as the go-to resource for revenue cycle workflows and Epic system functionality, offering guidance and support to internal stakeholders as required. Propose innovative solutions and work closely with the stakeholders to implement streamlined workflows. Conduct Epic new user training sessions and provide workflow re-education for existing staff as needed, ensuring adherence to best practices and system optimizations. Assist with troubleshooting and addressing system related issues and workflow challenges. Propose system changes to address identified issues. Provide timely support and resolutions to ensure minimum disruption to revenue cycle operations. Ensure training documentation and resources are up to date and easily accessible to assist users in performing their tasks effectively. Communicate information clearly, both verbally and written, promoting active engagement and collaboration among trainees. Perform regular audits to identify areas of opportunity and re-education. Responsible to participate in committees, task forces, and projects as appropriate. Responsible for compliance with hospital and human resources policies and procedures, competency, and education requirements are satisfied as per hospital policy. Ensures the provision of a safe employee/patient environment. Works collaboratively with all levels of hospital interdisciplinary team and promotes team concept within their department and hospital wide. Demonstrates positive customer service, fosters positive employee relations, and assures that staff adheres to the customer Service Behavioral Standards/ Is supportive to hospital initiatives and projects and functions as a positive change agent. Promotes a positive and professional image and is a role model, coach mentor, and resource for staff and peers. Reports to the Sr. Manager of Training & Innovation. Performs all other related duties as assigned.

Education & Experience Requirements

Bachelor’s degree in healthcare administration, Business Administration, or related fields. Minimum of 2-4 years of revenue cycle management within a hospital setting or healthcare setting. Minimum 3 years of demonstrating strong analytical skills with knowledge of revenue cycle processes and training. Strong understanding of revenue cycle processes and workflows, particularly within the Epic system. Proficiency in Epic modules including HB, ADT, Grand Central, and Prelude preferred. Proficiency with Microsoft Word, Excel, PowerPoint, Vizio, and Outlook required.

 

Core Competencies

Core Competencies:

Technical Proficiency: Ability to effectively utilize revenue cycle management software, particularly Epic modules such as HB, ADT, Grand Central, and Prelude, to analyze workflows and implement improvements.

Analytical Skills: Capacity to analyze complex revenue cycle processes, identify inefficiencies, and develop data-driven solutions to optimize workflow efficiency.

Problem-Solving Abilities: Aptitude for identifying challenge within revenue cycle workflows and devise creative and practical solutions to address them.

Communication Skills: Ability to convey complex information clearly and concisely in both verbal and written formats, ensuring that end-users and stakeholders understand workflows, system updates, and processes. Skilled in fostering collaboration, delivering engaging training sessions, and actively listening to feedback for continuous improvement.

Documentation Skills: Proficiency in creating detailed workflow documents, tip sheets, training aids, and other documentation to support end-users in understanding and implementing optimized workflows.

Collaboration and Teamwork: Ability to work effectively within a team environment, collaborating with stakeholders from various departments to achieve revenue cycle goals.

Adaptability: Flexibility to adapt to changing priorities, technologies, and industry trends within the healthcare revenue cycle realm.

Attention to Detail: Thoroughness and prevision in analyzing workflows, documenting processes, and implementing improvements to ensure accuracy and efficiency In revenue cycle operations.

Project Management Skills: Capability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced healthcare environment.

Continuous Learning Development: Commitment to staying abreast of industry best practices, regulatory requirements, and advancement in hospital revenue cycle management to continually enhance skills and knowledge.

3 years of demonstrating strong analytical skills with knowledge of revenue cycle processes Proficiency with Microsoft Word, Excel, PowerPoint, Vizio, and Outlook Proficiency in Epic modules including HB, ADT, Grand Central, and Prelude. Certification or Credentialed trainer experience preferred.

 

Physical/Mental Demands/Requirements & Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Must be able to remain stationary 50% of the time. Must be able to attend meetings in other locations across the campus. Must be comfortable with public speaking.

 

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth – 28 days)

☐Patients with exceptional communication needs

☐Infant (29 days – less than 1 year)

☐Patients with developmental delays

☐Pediatric (1 – 12 years)

☐Patients at end of life

☐Adolescent (13 – 17 years)

☐Patients under isolation precautions

☐Adult (18 – 64 years)

☐Patients with cultural needs

☐Geriatric (> 65 years)

☐All populations

☐Bariatric Patients with weight related comorbidities

☒ Non-patient care population

 

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.

 

Salary Range: $79,737.64-$119,553.33