Position Information Posting Title Revenue Measurement and Control Director Job Requisition Number AE503912 Position Number 111927 Job Type Full-Time Division Name Customer Account Management Minimum Qualifications Education and/or Equivalent Experience: + Graduation from an accredited high school or equivalent, plus seven (7) years of progressively responsible related work experience, including three (3) years of experience which were in a supervisory capacity. + Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Engineering, Business, or Construction Science may substitute for three (3) years of the non-supervisory experience. Licenses or Certifications: None Notes to Applicants This Director-level position will oversee field services related to City of Austin Utilities (electric and water) utility billing. This includes meter reading and field activities tied to provision of utility services, including meter investigations. The position is responsible for employee development, safety, customer experience and strategic direction of the business unit. The position also provides appropriate management oversight of field operations and associated contracts, vendor management, business unit metrics and reporting, process improvements and delivery of exceptional customer service, including relationship building with customer departments. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (https://www.austincityjobs.org/hr/postings/%E2%80%9Chttp://www.austintexas.gov/department/active-employee-benefits%E2%80%9D) for more information. Employment Application: + The City of Austin employment application is an official document; incomplete applications will not be considered. + Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. + The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. + Resumes will not be accepted and statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. + Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: + Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: + Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. + If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. + This position requires a criminal background investigation. Work Schedule: + This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. + Work hours may include after hours, holidays, and weekends. + Shifts may change according to departmental needs. + Employee may be required to work additional hours outside of regular work schedule. Pay Range $60.95 – $79.23 Hours Monday – Friday 8:00 a.m. – 5:00 p.m. Job Close Date 01/02/2025 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Austin, TX 78754 Preferred Qualifications Preferred Experience: + Director-level experience (i.e., managing multiple second-level managers and field-based work units) in a gas/electric/water utility environment with a strong safety culture. + In-depth experience with meter-to-cash processes at a gas, electric or water utility. + Experience managing technical and field operations supporting an Advanced Metering Infrastructure ( AMI ) environment and experience with field management software and technical systems integrations. + Experience with using data analytics and benchmarking to improve quality assurance, implement process improvements and increase customer satisfaction and self-service. + Advanced presentation and business writing skills appropriate to commissions, stakeholders and executive leadership, and the ability to deliver technical information to non-technical audiences. + Ability to travel to mulptiple sites throughout the workday. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. + Manages strategic oversight and administration of enabling software and systems designed to capture metering and financial data required to support billing administration activities. + Directs the programs and policies associated with meter readings and customer facing field activities for electric and water utility operations for the City of Austin. + Provides reports and audit oversight for the accuracy, effectiveness, efficiency, and reliability of system meter reads and field activities. + Responsible for providing contract management oversight for all entities associated with revenue measurement and control. + Negotiates and manages performance measurements for contracts for services provided by vendors. + Interprets data and technical specifications to assess potential impact on system metering reliability working collaboratively with Austin Water and Austin Energy (AE) operations. + Directs meter maintenance and meter exchange projects for Austin Energy; coordinates metering efforts with Austin Water. + Manages current diversion and theft of service programs for revenue assurance. + Promotes confidence and public trust through education, communication, and working collaboratively to build internal and external relationships. + Develops and monitors Operations &Maintenance (O&M) and Capital Improvement Projects ( CIP ) budgets and responds to any deviations from the approved cost/timeline and milestone activities associated with overall revenue measurement activities. + Bears responsibility for creating a culture that regards safety and customer service as paramount to operations and customer service delivery. + Directs the handling of customer inquiries in a manner that compliments the City of Austin Utilities’ brand. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. + Knowledge of fiscal planning, budget preparation, and presentation. + Knowledge of applicable processes, techniques, and methods in operational metering, meter reading, and billing administration. + Knowledge of Federal, State, and Local laws and ordinances. + Knowledge of policies, practices, procedures, and standards. + Knowledge of supervisory and managerial techniques and principles. + Skill in essential statistical and analytical reporting and problem solving. + Skill in managing the collection and transfer of data to accommodate the administration of billing. + Skill in contract management, negotiating, and monitoring. + Skill in utilizing data systems and project management solutions to manage and report on operational activities. + Skill in exercising innovative approaches to improve operational meter system accuracy methods. + Ability to develop staff and create opportunities for professional growth. + Ability to establish and maintain professional communication and working relationships with City personnel and the public. + Ability to manage financial outcomes and find resolutions to address shortfalls. + Ability to effective audit utility consumption patterns. + Ability to communicate effectively, both oral and written. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). + * Do you meet the minimum qualifications for this position? Graduation from an accredited high school or equivalent, plus seven (7) years of progressively responsible related work experience, including three (3) years of experience which were in a supervisory capacity. Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Engineering, Business, or Construction Science may substitute for three (3) years of the non-supervisory experience. + Yes + No + * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) + * Please describe your Director-level experience, managing multiple second-level managers and field-based work units within a gas, water, or electric utility environment. Be sure to include job title(s), your role, and job duties. (Open Ended Question) + * Describe in concise detail your experience as it relates to utility meter-to-cash operations. (Open Ended Question) + * Describe your experience managing technical and field operations supporting an Advanced Metering Infrastructure (AMI) environment and experience with field management software and technical systems integrations and experience with field safety. Be sure to include job title(s), your role and job duties. (Open Ended Question) + * Describe your experience with using data analytics and benchmarking to improve quality assurance, implement process improvements and increase customer satisfaction and self service. (Open Ended Question) + * Describe your experience with advanced presentation and business writing skills appropriate to commissions, stakeholders and executive leadership and the ability to deliver technical information to non-technical audiences. (Open Ended Question) + * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. + I acknowledge and understand this position requires a Criminal Background Investigation. + * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? + Yes + No Optional & Required Documents Required Documents Optional Documents Contact City of Austin Employment Services Office: 512-978-JOBS (5627) Privacy Notice (https://www.austintexas.gov/page/privacy-policy)