Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

The Revenue Operations Manager is responsible for evolving the Renewals and Customer Success planning process and operating rhythm to ultimately develop initiatives that improve renewal rates and net retention.  Reporting to the Sr. Director of Revenue Operations, this highly visible role will partner closely with the VP of Renewals, VP of Customer Success, the Revenue Operations team, Finance, and others to define the renewals planning process and requisite operating rhythm to foster action-oriented discussion as a part of the broader Go-To-Market strategic planning and operating cadence.  This role will also manage the execution of this process to ultimately define the annual goals and strategic priorities and partner with the Analytics team to automate reporting to track relevant KPIs and metrics.

 

Responsibilities:

Collaborate with the VP of Renewals to develop and own the planning cadence for the Renewals businessCollaborate with the VP of Customer success to develop and own the planning cadence for the Customer Success Manager organizationDesign the requisite operating rhythm to track performance compared to goal and drive shifts in strategy throughout the yearBuild a framework and supporting analytics for insight into Renewals & CSM teams’ capacity, account assignment, segmentation, etc.Establish reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journeyActively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success OrganizationsPartner with other functions such as HR, Finance, Legal and various other teams at to assist in addressing issues, building plans, and delivering programsWork with the Finance team regarding compensation plan designs and updatesDrive headcount and budget planning throughout the year

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Qualifications5+ years of experience in planning roles relating to Renewals, Customer Success, SaaS sales, or other related fieldsBroad functional understanding of planning cycles in high-growth business-to-business technology environmentStrong project management skills and drive for ownership and resultsAbility to structure and execute complex analyses and synthesize into clear, actionable insights with business impactFamiliar with SFDC and Data visualization tools (e.g., Tableau)Excellent verbal and written communications skills, including presentation skills to all levels within the organizationExperience managing senior stakeholders within the organizationAbility to multi-task and work in a dynamic, fast-changing entrepreneurial environmentA smart, bold but humble attitude to work collaboratively with CyberArkers across the organization

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 
We are unable to sponsor or take over sponsorship of employment Visa at this time. 
The salary range for this position is $99,000 – $124,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.