The Operations Excellence Programs team is seeking a high-energy, innovative, analytical, and action-oriented individual to drive process improvement initiatives and programs across the Go-To-Market organization. We are looking for proven experience working with revenue-focused teams including Sales, Partners, Marketing, Demand Generation, and the operational teams that support these functions. 

You have strong business analyst skills, earn trust through performance and relationship building, and are able to influence employees at all levels of the organization. You must enjoy the challenge of solving complex cross-functional problems, and driving continuous progress, not perfection. Your goal will be to identify pain points, determine creative solutions, prioritize work according to value, clearly articulate progress towards the goal, and scale programs globally. 

You will report to our Manager of Operations Excellence Programs located in our Bellevue, WA office. 

You Will:

Gather and document detailed business requirements, including high-level technical specifications Align business and technical teams, ensuring that proposed solutions deliver tangible business value Identify bottlenecks or inefficiencies in the Quote to Cash cycle (from sales quote creation to the final payment collection), and drive improvements to enhance speed, accuracy, and customer satisfaction Own relationship with stakeholders, create a shared roadmap of initiatives, prioritize based on value, and manage backlog of work  Reduce workload/volume/time/cost/effort as a result of process improvement Understand how systems integrate with one another & use flow charts to document the flow of data Work with supporting teams & stakeholders to translate pain points into business requirements Own task execution from the discovery phase through implementation and assist with hypercare activities Lead efforts to drive adoption of new processes, tools, or technologies, ensuring the smooth integration of changes into daily operations Analyze data from various systems to track performance, identify trends, and present actionable insights to improve processes

You Have:

3+ years of relevant professional experience in SAAS sales operations 3+ years using Salesforce CRM as an end-user and/or supporting team member 3+ years using Salesforce Configure, Price, Quote (CPQ) Applied experience as a Salesforce Administrator Applied experience with Scaled Agile (SAFe) for delivering value focused features and functionality Applied experience using Lean & Six Sigma principles in a software environment  Bachelor’s degree preferred or relevant experience You have a Bias for Action You are Curious & Creative You have a Can-Do Attitude