At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Job OverviewAs a Resident Recovery Specialist, you are responsible for the completion of the resident journey life cycle. This role will serve as a vital link between our regional offices and site management, ensuring all processes are consistent, accurate, and efficient. Here are the roles you will play:
Roles You Will Play
The Record Keeper
Complete and send resident final account statements in partnership with the Community Teams, Residents Services, and Account Settlement Team. Maintain and enforce consistent policies and procedures across all communities to ensure compliance and operational excellence. Process final account statements through OneSite Leasing and Rents, ensuring all proper documentation is accurately loaded into the system. Manage communication initiatives, effectively identifying and sharing meaningful information with other departments.
The Data Driver
Send the final account statement to the prior resident(s), verifying all documentation is correct and up to date. Act as the primary regional contact for communities regarding move-out requirements, providing guidance and support as needed. Engage with the communities to deliver reporting, conduct operational reviews, perform audits, provide billing updates. Exclude accounts from collections when appropriate, ensuring residents are treated fairly and in accordance with company policies and procedures.
The Team Player
Collaborate with team members on special projects and tasks to enhance operational efficiency and support organizational goals. Adapt to changing priorities and tasks, demonstrating a willingness to take on new challenges and support team initiatives. Foster a respectful atmosphere by understanding and encouraging open dialogue while finding the best solution for the team.
The Impact You Can Make
Final account statements have never been more accurate, which leads to higher collection rates for Cortland, and everything seems right in the world again, thanks to all your hard work. Your team is ground zero for knowing state-specific move-out scenarios and completing the final account statement process consistently throughout each market. The Account Settlement Team along with the Community Teams will jump for joy every month when they see how you have accurately handled the process, which in turn means more dollars for Cortland. Building Blocks of Success Strong 2+ years experience in a property management collections role High school diploma required; some college preferred Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines Ability to work independently as well as part of a team Excellent written and verbal communication skills Strong analytical and problem-solving skills Proficiency in Microsoft Office Suite Outro
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
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