About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our Waterpark team as a Ride Attendant to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Ride Attendant is responsible for managing the flow of guests on water slides and rides, ensuring smooth and efficient operation. This role involves monitoring ride operations, providing clear instructions to guests, and ensuring adherence to safety protocols. The Dispatcher coordinates with other staff to manage ride capacity and resolve any operational issues or guest concerns. They are tasked with maintaining a safe and enjoyable environment by enforcing ride rules and performing regular inspections. The Ride Dispatcher must have excellent communication skills, attention to detail, and the ability to work effectively under pressure. Flexibility in working hours, including weekends and holidays, is required. What you will be doing: Manage Ride Operations: Oversee the flow of guests onto and off water slides and rides, ensuring efficient and orderly operation. Enforce Safety Protocols: Monitor adherence to safety rules and guidelines and address any safety concerns promptly. Provide Guest Instructions: Offer clear and courteous instructions to guests regarding ride procedures and safety measures. Coordinate with Team: Communicate with other ride staff to manage ride capacity, respond to issues, and ensure smooth operations. Monitor Ride Conditions: Conduct regular checks of riding equipment and the surrounding area to identify and report maintenance needs or malfunctions. Handle Guest Issues: Address and resolve any guest concerns or issues related to ride operations in a professional manner. Possess a thorough understanding of all Emergency Action Plan (EAP) procedures to effectively handle all emergencies that may occur in the facility. Assist in crowd control in the event of an emergency. Communicate with Human Resources on staffing needs. What you bring to the role: Strong ability to interact with guests, provide clear instructions, and handle inquiries or issues. Capability to monitor and manage ride operations effectively, ensuring guest safety and adherence to protocols. Ability to stand for long periods and manage the physical demands of the position. Clear and effective verbal communication to instruct guests and coordinate with other team members. Ability to quickly identify and address issues or malfunctions with the ride. Understanding of ride operations and safety procedures, with the ability to perform basic troubleshooting. Willingness to work various shifts, including weekends and holidays, as required. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.