JOB SUMMARY Rigline 24/7 Technicians are Nabors front line technical support experts. The intern will be responsible for analyzing troubleshooting cases data to understand trends and patterns. This information will then be used to work with other departments on ways to improve our products. The intern will also have the opportunity to troubleshoot level 1 issues and requests with our customers and enter the data in our ticketing system. The intern will also have the opportunity to help implement a shared knowledge base that multiple departments can utilize for support information Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world. **Equal Opportunity Employer** Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct (https://www.nabors.com/wp-content/uploads/2021/12/code-of-business-conduct.pdf) . DUTIES AND RESPONSIBILITIES Help in analyzing troubleshooting case data, identifying trends and patterns, and making recommendations for improvement Perform level 1 troubleshooting assistance to our customers with the guidance of our experienced technicians Assist in conducting research and gathering data related to Rigline’s processes and systems Assist in preparing and presenting reports to management and other stakeholders Work with cross-functional teams to support projects and initiatives Assist in identifying and implementing process improvements to enhance efficiency and effectiveness Assist with developing a knowledge base for troubleshooting related documentation Work on designing a new Rigline SharePoint site for our customers to utilize Perform other related duties as assigned. MINIMUM QUALIFICATIONS Currently pursuing or recently graduated with a degree in IT, MIS, Petroleum Engineering, or related field Strong analytical and problem-solving skills Excellent verbal and written communication skills Proficient in Microsoft Excel and other data analysis tools Ability to work independently and in a team environment Strong attention to detail and accuracy Effective project management skills (task identification, prioritization, and documentation) PREFERRED QUALIFICATIONS Should have a good blend of Technology and Process knowledge PHYSICAL REQUIREMENTS / WORKING CONDITIONS Office environment While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision