1. Develop and implement customer protection policies, rules, and procedures to ensure a secure and trustworthy trading environment on the platform.
2. Analyze customer complaints and disputes, providing timely resolutions while maintaining a high level of customer satisfaction. Including provide strategies on how to improve system capability.
3. Collaborate with cross-functional teams, including Legal, Customer Care, and Operations, to identify and mitigate potential fraud and policy violations
4. Design the right approach that can mitigate the root cause of an issue