The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal’s Global Product Solutions (GPS) aims to power the next wave of growth for PayPal by serving the needs of consumers and merchants. Our product organization delivers strategic new capabilities and scale our products across the globe.

As a GPS Business Risk and Control (BRCL) Manager, you will support the product management organization by managing and executing day-to-day risk management activities to ensure PayPal is delivering great customer experiences. These responsibilities include, but are not limited to, conducting risk assessments for new and existing products, the creation of process and control documentation; timely management and resolution of issues; and development and maintenance of risk and control inventories.

The GPS product BRCL team acts as a central leadership team within the GPS organization at PayPal, supporting numerous critical workstreams. The team is relied upon to manage the overall risk environment of the products, own operational processes specific to our products and spearhead critical operational processes and risk remediation projects.

As an organization, we prioritize building diverse talent and cultivating an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles in mind and apply these to their day-to-day role.

Our team is committed to PayPal’s Leadership Values and exemplifies: 

Innovation work customer back: create simple and valuable customer experiences.

Inclusion Put people first: build the next generation, unlocking their superpowers.

Wellness: Work as One PayPal.

Collaboration: Win together

Job Description:

We are looking for a Business Risk and Control Lead (BRCL) to join our Global Product Solutions (GPS) team who is a highly organized go-getter, who is detail-oriented, able to lead cross-functional projects and manage and prioritize against timelines. The ideal candidate must be able to understand a problem and quickly assess the criticality and potential exposure. The candidate must also have a critical mindset who understands the product and operations to ensure issues address the true root cause and not a symptom. The candidate must be enthusiastic and motivated to make a positive impact on our business and for our merchants in our ever-changing environment.  

 

This role will partner and collaborate with the business and SLOD as well as partnering with other Business Risk and Control Leads, Risk & Compliance Product Engagement teams, Risk, Legal & Compliance Business Partners and stakeholders across Product, Policy, and other supporting teams to determine Key Risk Indicators and report out senior leaders and impacted stakeholders regularly. You will manage various risk identification, assessments, process mapping, Issues, regulatory change management as well as mitigation activities. 

Your day-to-day activities will include the following:

Product Change Review: Administer the product launch review process while effectively collaborating with Product and Policy stakeholders.  

Risk Assessment: Perform and refresh risk assessment including risk identification, documentation, and control evaluation. Translate control deficiencies into mitigation plans and provides recommendations for enhancement. Identify critical areas to monitor and escalates issues and findings to appropriate stakeholders coming out of the process. 

Issues Resolution: Lead this process including identification of potential issues, determination if an item meets the definition of an issue, completing detail root cause analysis, quantify the impact assessment, proactive solution discovery for remediation and ensure timely closures/extensions/acceptances.     

Audit & Exam Management: Respond to Internal and External Audit and Testing Engagements (e.g., Second Line of Defense reviews, and Regulatory Examinations) 

Management Reporting & Awareness: Track progress and provide timely updates and escalate blockers and timeline concerns to management. Provide assertions on risk exposure and articulate and present escalated risks to management. Assist in advising senior management on the status of their risk environment related to risk identification and control weaknesses. 

Project manager and lead the workstream that are cross-functional in nature 

Create and maintain the risk heat maps, process-level view 

Develop control test plan and perform control testing 

Help ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. 

Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through risk assessment process, emerging risks, and SLA reporting. 

Maintain strong understanding of key risk management principles and processes for the areas supported. 

Maintenance of Risk Management tools (ServiceNow, Sphere, etc.) to capture data, assessment and reporting for areas of responsibility. Create and maintain risk inventory including Products, Processes, Legal Entity, Risks and Controls. 

Support other functional areas of responsibility of the BRCL. 

To be successful in this role, you will need to have the following:

Strong Communication skills and a team player with excellent verbal and written communication skills. Ability to drive productive discussions with internal and external stakeholders to develop and execute action plans.  

Expertise and experience in inherent risk, control design, root cause analysis and quantify the impact of a compliance obligations. 

Experience delivering technical programs or products from inception to delivery on a global scale 

Proven ability to work cross functionally and adapt to change are extremely important. 

Ability to prioritize workloads and ensure deadlines are consistently met.   

Demonstrated ability to learn quickly, manage projects and drive results. 

Be someone who enjoys identifying, explaining and solving problems cross-functionally  

Detail oriented, with attention to clear and concise documentation and meeting both internal and external timelines  

Strategic thinker who understands what they are doing and why they are doing it and could envision how it can be modified to increase efficiency  

Critical thinker who does not only trust but verifies and uses data to justify cost / benefit of risk exposure  

Analytical thinker who can work comfortably on data analysis in Excel and other internal tooling to determine quantitative impact of potential issues or operational improvements  

Intellectual curiosity and willingness to learn the GPS ecosystem and the facets of our products and operational processes  

Must be able to work in a fast-paced environment and work effectively under pressure to meet deadlines  

Must display a high-level of professionalism, commitment, integrity, teamwork, and customer service  

Experience within payments industry preferred 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.