**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. The APAC COE team believes in a **#GoGetIt** approach. Our successes are attributed to our people,, who are relentless to help others in any way we can. We handle critical concerns from safety to escalations and make sure that the resolution matters to the customer—making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets, allowing you to learn every single day. **About the Team:** We aim to prioritize safety and growth at a global scale by building and optimizing cost-efficient identity verification processes for identifying risky actors and limiting unnecessary friction for safe earners. **About the Role!** The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider's or driver's issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers. **Your Impact in Role!** 1\. Work on the following four factors: relevance, responsiveness, privilege, and confidentiality 2\. Provide accurate, valid, and complete information by using the right methods/tools. 3\. Independent decision-making & ready to work in an ambitious and target-based environment. 4\. Able to multitask and meet the responsibilities for the day by the achievement of targets on a monthly basis. 5\. Able to suggest and make recommendations for process improvements/changes **Basic Qualifications:** 1\. Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights 2\. Exploration: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. A self-starter demeanor is a must! 3\. Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength 4\. Problem Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions 5\. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs) **Preferred Experience and Skills:** 1\. A bachelor's degree from any field is preferred 2\. Work experience in customer-centric industries is preferred 3\. Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).