The ideal candidate will be able to:

Review fraud alerts in a transaction monitoring system and take action based on investigations to approve or deny transactions. Escalate as appropriate. Review chargeback fraud disputes to identify any merchant fraud patterns and take appropriate action on the accounts. Assist merchants with dispute documentation, educate merchants on best practices, and make recommendations on dispute actions based on the type of dispute. Analyze daily, weekly, and monthly merchant activity reports, as assigned, to identify increased risk and fraud threats. Investigate abnormal merchant activity and recommend appropriate actions. Work OFAC and Sanctions alerts Proactively monitor merchant activities for compliance with applicable laws, rules, regulations, and policies. Document detailed notes within the appropriate systems, including daily activity, phone calls, and verification notes. Communicate with customers to request information to work disputes or close alerts Communicate risk decisions effectively in both verbal and written communication to merchants, agent offices, and management. Work closely with other teams within the organization to recommend and implement fraud prevention and detection measures. Perform other duties and projects as assigned.

What skill are we searching for?

About 1-3 years of relevant work experience in the financial services or merchant processing industry At least 1 year of experience in a compliance and/or Risk Investigations role, preferably at a bank or financial institution Familiarity with fraud, money laundering, and investigation procedures Excellent research skills Proven ability to provide excellent customer service Strong decision-making skills Ability to work in office/hybrid mode Ability to manage time effectively and work independently Detail-oriented and strong prioritization skills Strong computer skills and ability to adapt to new systems quickly and efficiently Excellent command of written and spoken English (C1 level)

Perfect candidate also has:

Experience with various risk monitoring systems is a plus

Here’s a bit about what we have to offer:

Competitive pay Training budget 3500 PLN gross per year Access to e-learning platforms (O’Reilly) Fully paid private healthcare in LuxMed Access to the Worksmile platform with a monthly top-up  Company free breakfasts/lunches in the office once a week Group English classes with a native speaker Flexible working hours New, modern, bright and comfortable office space in the city center  A lot of free parking spots around the office Access to the company’s library Great working atmosphere Chill out room with a PlayStation and games Free snacks and beverages in a kitchen Company parties and social activities Employee referral program Relocation Package within Poland

 

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
poland-rodo@spoton.com. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: https://pl.spoton.com/privacy-and-cookies-policy.

Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
poland-rodo@spoton.com. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
https://pl.spoton.com/privacy-and-cookies-policy.