Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:  

As a key member of the operations team, the Senior Risk Consultant supports business partners establishing a first line of defense that identifies, acknowledges, quantifies, mitigates, and manages all risks within the business unit. This role provides consultation across various lines of business to enhance operational efficiency, identify risk issues, and develop effective responses to second and third lines of defense. The Risk Consultant will primarily support the bank operations division, as we transition to a large financial institution level. This role requires expertise in risk management, data analysis, and the development of scalable reporting and control solutions. 

Key Responsibilities:

Collaborate with Business Teams Work closely with various business units to understand their goals and the metrics that matter most, using this knowledge to design and develop scalable and/or automated reporting solutions Report Development: Collaborate with operations team members to create, improve, and execute reporting processes, ensuring accuracy and efficiency.

Data Analysis and Trend Identification:

Analyze key risk indicators for trends, patterns, and risks, providing management with insights and recommendations to enhance operational decision-making.

Process and Control Improvement: Review and assess current processes and procedures, offering recommendations to strengthen the control environment and optimize deliverables. Risk Management: Assist in developing and implementing risk management initiatives, focusing on the identification, assessment, and mitigation of operational risks. Project Support: Participate in various reporting and analytical projects, contributing to the operations team’s broader strategies and objectives Dashboard and Data Tool Utilization: Leverage data analytic dashboards, such Power BI, and utilize data query and transformation tools (e.g., SQL) to support reporting and decision-making.

Qualifications:

Education Bachelor’s degree in business, Finance, Accounting, or a related discipline required, master’s degree preferred. Experience

5-7 years of experience in bank operations or equivalent experience in risk management.

Experience with data analytics dashboards (Tableau, Power BI) and data query/analysis tools (SQL).

Skills Strong analytical abilities, with expertise in interpreting data and identifying patterns to offer actionable recommendations. Experience with data query and transformation tools (e.g., SQL). Ability to design and develop data dashboards using tools like Tableau or Power BI. Excellent communication and collaboration skills, with a strong focus on teamwork and cross-functional engagement. Highly organized, with the ability to manage multiple projects and deadlines in a fast-paced environment. Knowledge of risk management frameworks and practices, with experience implementing risk controls. Knowledge of banking regulations and quality assurance standards.

Nice to Have:

Leadership experience in project management or team coordination. Experience in a bank operations setting or growing financial institution. 

 

Certifications:

Certified Risk Management Professional (CRMP), Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) preferred; these certifications can substitute for banking experience.

Hours:

Monday - Friday 9:00 AM - 5:00 PM

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. 

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