GENERAL DESCRIPTION (SUMMARY, SCOPE, PURPOSE)
Responsible for gathering, tracking, and monitoring all insurance coverage exceptions related to client requests and carrier requirements. Review insurance documentation against coverage requirements outlined in appropriate regulation(s) and lender credit risk policy. Identify trending compliance and procedural issues, and work with the management team to develop the appropriate resolution(s). Duties include utilizing the tracking system, necessary logs, reports and applicable feedback to ensure effective risk mitigation transactions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Partner with management team to develop various internal carrier exception handling protocols. Compile and request necessary data for carrier exception handling. Collaborate with HFS Product Team on all aspects of carrier exception workflow(s). Brainstorm and implement regular improvements related to Mortgage Tracking Operational workflows. Contact lenders, insurance agents and borrowers as needed.Review incoming policies for compliance with appropriate regulations and lender credit risk policy.Join client calls to discuss review results as needed.Perform crisis management through prevention, resolution and mitigation.Record and track patterns or trends of service-related matters and report feedback to Manager.Identify and report areas of needed process improvement to immediate Manager. Report employee and account level performance stats regularly to management team. Maintain various monitoring reports and change logs to ensure critical transactions are processed timely and accurately. Accurately complete all assigned tasks and/or additional tasks if needed.Maintain a working knowledge and grow expertise in flood insurance and lending industry.Maintain at least minimum proficiency results for quality of work performed.Develop and maintain positive working relationships.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED 

Training, project or operational management experienceDetail orientedAbility to work in fast-paced, multi-tasking environment Prior policy analysis experienceKnowledge of GSE lending and mortgage agreementsSkills testing may be required prior to an interviewPrior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plusJob Description Risk Exception SpecialistRequires a working knowledge of Windows computer environment & Office software, especially Microsoft suite products like Excel, Outlook, Word, and PowerPoint. 

Job Title Risk Exception Specialist 

EDUCATION REQUIREMENTS

• Requires a high school diploma or GED

LICENSING OR CERTIFICATION REQUIREMENTS

None required

PHYSICAL DEMANDS

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS

To perform this job successfully, the incumbent must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability 
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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