This is a full time, day shift M-F schedule , Risk Management Coordinator & Patient Liaison RN position supporting Northwest Medical Center.

What you will do:

Provide a standardized process to manage and resolve complaints and/or grievances received by the hospital.

Provide a process to review, investigate, and resolve a patient’s/patient representative’s complaint / grievance within a reasonable time frame.

Provide a process to determine the effectiveness of the complaint and/or grievance process through Quality Improvement monitoring to help identify, investigate and resolve any deeper, systemic problems indicated by the grievance.

Is knowledgeable of and able to meet standards and rules of The Joint Commission and other regulatory agencies surrounding the complaints and grievance process.

Position Qualifications/Minimum Requirements

Education: Required: Associates Degree, Post High School Vocational/Specialized Training.
Preferred: Bachelors Degree, Masters Degree.

Experience: Required: Three (3) years clinical experience 

Preferred: One (1) year recent (within past 5) experience in Performance Improvement and prior experience as an acute care RN with experience in a critical care setting.

Skills: Strong knowledge and understanding of the Joint Commission and other Regulatory agencies standards. Strong knowledge and understanding of Microsoft word, excel and google suite. Ability to compose professional letters and communications. Requires effective communication and ability to resolve complaints and grievances. 

Ability to utilize systems to gather detailed data and report relevant analyses. Appropriate prioritization and planning skills, while achieving safety and quality in a high volume environment; Engaging and effective communication and service skills; Adherence to policy and procedures; Process improvement oriented; Self-initiative to assist with whatever is needed.

Licenses/Certifications: Required: Current Compact State or Arizona RN licensure.

Northwest Medical Center (NMC) is a 287-bed hospital, seven urgent care facilities, a freestanding emergency center, Northwest Transitions Inpatient Rehabilitation, Women's Center, and a large physician group, we offer you a variety of settings in which to work. Every location is dedicated to providing safe, quality patient care, but more than that is the commitment to employees. NMC provides a culture of teamwork, respect and appreciation for all staff, whether they care for patients directly or work in a support role. With employee appreciation celebrations throughout the year, opportunities for growth and the satisfaction that you are part of a hospital leading the way with accessible, convenient healthcare in Tucson, NMC is a great place to work. Accredited by The Joint Commission and is an equal opportunity employer: race, gender, disability and Veteran status, and VEVRAA Federal Contractor – priority referral Protected Veterans requested.