Support Center - Irving

Risk Management Specialist reports to the Enterprise Risk Group Manager. The position is responsible for handling all facets of liability claims, including investigation, litigation management, and resolution, in a cost-effective and timely manner. The role will also work closely with the third-party administrator, defense counsel, business partners, and carrier representatives to develop litigation and settlement strategies.

Major Activities

Recommends and implements effective liability claim management techniques and policies to mitigate claim costs, including denials, reserve, subrogation potential, and settlement recommendationsMonitors the Legal Calendar for discovery, mediations, trials, and other dates to ensure all timelines are met appropriatelyGathers and compiles sensitive company information and documents for discovery requestsResponsible for the preservation of evidence in anticipation of litigationParticipates in quarterly claim reviews, actuary meetings, and financial reviewsAssists with other risk, safety procedures/manuals, operations support and liability functionsResponsible for invoice accounting and processingManages and reviews certificates of insurance from product vendors for insurance compliance.Assists the Manager - Regulatory Compliance by providing prompt product-related injury information

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education

Bachelor's degree or equivalent experience

Minimum Type of Experience the Job Requires

Multi-Line Adjuster license3+ years of multi-state retail claim experience, including litigated claims managementExcellent verbal/written communication skills, organizational skills, attention to detail, and can work independentlyStrong analytical/problem-solving skills and attention to detailProficient with Microsoft Office Suite and related claim softwareOccasional planned travel

Preferred Type of Experience the Job Requires

Action-oriented, independent, self-starter, comfortable working in an unstructured, fast-paced environmentRetail experience a plus

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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