At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

We are looking for a Risk Manager to join our Regulatory Intelligence, Safety and Compliance (RISC) team and support the expansion of our Recalls Logistics Service offering in North America.

In this role, you will support this recently launched program by driving Selling Partner engagement, effectuating customer remediation and managing regulatory requirements. The successful candidate should have strong business, communication and writing skills, proven ability to influence senior stakeholders via data-driven and actionable insights, and capable of working independently in an ambiguous environment. You will partner and consult with domestic and international business, legal, finance, and technical teams to execute recalls, scale and simplify processes, develop robust mechanisms and launch new product features.

Key job responsibilities
The successful candidate should have strong business and communication skills, able to influence senior stakeholders via data-driven and actionable insights.

The successful candidate will also:

Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety.
Continuously identify industry best practices and contribute to the improvement of the Recalls Logistics Services program
Plan and conduct periodic business reviews with leadership team
Embrace the use of data analytics to increase value and reduce costs to serve
Manage several projects simultaneously with precision and accuracy.
Develop key metrics and performance indicators to to track progress against business objectives and measure results
Work with cross functional teams – operations, business, finance, data and tech teams to continuously improve the program

A day in the life
1) Drive Selling Partner engagement with Amazon and regulators;
2) Execute recall activities on behalf of Selling Partners;
3) Notify customers of potential product safety hazards and remediation actions;
4) Connect with legal, finance, and business partners;
4) Provide program and financial updates to key stakeholders and leadership

About the team
Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by: (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5) fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.