The Special Projects and Investigations (SPI) team protects our store by launching programs and mechanisms to detect abuse at key events and break the ROI for external and internal bad actors to make abuse no longer profitable in our stores.

The Triage team within SPI reviews appeals, conducts reinstatement audits and account review requests from SPS partner teams for customer and SP accounts that are enforced by SPI for new and emerging Modus Operandi (MO). In addition, we triage partner team requests as well as legal/executive escalations to ascertain which teams (SPI and non-SPI) owns the appropriate scope and workflows to provide further dive deep investigation to address the risk. Through our follow-up investigations, we highlight false positives, if any, to the enforcement teams and provide a feedback loop on seller and buyer experiences.

Key job responsibilities
A Risk Manager in the SPI Triage team is responsible for an independent review of the Selling Partner (SP) accounts enforced by SPI for bad actor behavior. While providing resolving actions to these requests, they also evaluate trends and patterns in SP appeals and related accounts to discover larger ring of bad actor accounts and 3P service providers enabling bad actor behavior and share the findings with SPI partner teams. This role is also responsible for evaluating Legal escalations for SPs and Brands enforced for incentivized reviews, handle dropship and ASIN misbranding appeals. They will also conduct a preliminary dive deep on the investigation requests received from SPS partners and triage it internally within SPI with actionable findings.

A RM in SPI Triage will act as a SME for multiple abuse vectors that bad actors utilize to commit abuse. This role will act as a resource for the team by leveraging their expertise in root cause analysis, high judgment decision making, and sharing current trends around bad actor activities within their risk program. A RM will operates with considerable autonomy and discretion and show bias in actions to protect Amazon customer and selling partners by reviewing risk signals and upholding enforcement decision for bad actor accounts and brands. They will leverage existing SOPs to accurately assist in decision making and will have the mandate to work across teams and with leaders to make quick and innovative decisions for ambiguous scenarios.

A day in the life
A RM with the SPI Triage team will manage, triage and resolve complex cases and processes while maintaining a high quality on actions taken. SPI operates in a highly complex and ambiguous space that requires creative investigative thinking to deep dive uncommon scenarios typically lacking normal risk signals. This role is responsible for managing the lifecycle of a complex cross-functional risk program/s around the review of bad actors signals and mechanisms they utilize to commit abuse.

This role will understand what risk tolerance levels are and make recommendations to the partner teams about them, based on data evidence. They will partner with SPI internal and SPS teams by providing relevant risk data and learning to improve processes and ensure accurate actions are taken to mitigate risk. The role will ensure the program stays aligned with the risk strategy, regulations, policies, and organizational objectives.

A RM understands business needs and influences process improvements. This role will leverage multiple risk indicators to test and prove hypotheses, size the issue, share information and provide recommendations to partner teams on process changes. automate and scale bad actor detection.