Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.
TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:
Level II Trauma CenterJoint Commission Comprehensive Stroke CenterLevel III Neonatal Intensive CarePediatric Intensive CareThe most advanced cancer, heart and vascular, orthopedic & surgery programs in the PanhandleOur system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.
HOW YOU'LL MAKE AN IMPACTYour Role:
Responsible for maintaining and supporting the “Safety Zone Portal,” which is used for submitting safety incident reports, patient complaints, and other report templates maintained therein. Analyzes trend data; assists in identifying risk reduction improvements. Takes in complaints and documents the same in the portal. Investigates and responds to complaints.Responsible for maintaining system sign-on ability, enhancements, and updates. Assists with regulatory visits and surveys. Facilitates risk management education programs.
Reports:
Corporate Risk Manager
Supervises:
NoneWHAT YOU’LL NEED TO APPLY
Required Education:
High school diploma (or equivalent)
Required Experience:
Two (2) years of experience trending and analyzing data
PREFERRED QUALIFICATIONS:
Bachelor's degree in a related field.Riskmanagement certification.Experience in a technical field (e.g.,informationtechnology (IT)).Experience in a healthcare-related field.Experiencetracking and trending data.Experience listening to and handling complaints.Knowledge of privacy and confidentiality laws.Knowledge of medicalrecords.Proficiency in Microsoft (MS) Office Suite (including Excel).Excellent listening skills.Good communication skills.Good interpersonalskills.Good organizational skills.Good decision-making skills.
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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
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