Job Description Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns Administer and process RMAs from all customers as directed by management. Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options. Become an expert on products in order to guide a team of Engineers in failure analysis of customer returns and technical report writing. Interface with external customers and Applications Engineering on customer facing issues. Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure Work with factory quality and manufacturing teams to drive corrective and preventive action for external product related issues Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs. Education / Qualifications Bachelor