岗位职责与权限：

根据公司规定，处理客户投诉、客户退换货、检测退回产品、处理客户特殊请求并跟踪处理，以维护良好的客户关系。 如退货原因是质量问题，需利用质量工具协调并推动相关部门（包含厂内、国外工厂、供应商）进行改善处理，具备积极主动解决问题能力和方法； 对退货不良品进行记录分析检测，输出质量分析报告，包括但不限于：8D报告、CAPA、PSR等。 负责Resale产品IQC来料异常问题处理，不合格品判定、反馈并推动供应商改善； 配合应对相关客户审核 对于客户反馈的问题，必要时需出差进行现场处理； 部门经理、主管安排的其他工作；

 

任职要求：

英语能作为工作语言使用，可以与国外同事开会沟通； 本科以上学历，机械制造、机电/电器等相关专业； 具备5年以上处理客户投诉工作经验；了解传感器类产品的基本技术要求，能够看懂技术资料； 能够适应不定期前往客户现场出差； 了解并能熟练运用质量改善工具，8D、CAPA、PSP等； 责任心强，学习能力强 具备良好的沟通能力，能够和其他同事良好协作

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.