As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** Supervises collections staff and activities in the Revenue Management Center (RMC). Position is based at 2550 W Union Hills, Suite 100, Phoenix, AZ. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. + Supervises RMC collections staff and coordinates workflow and assignments. + Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures. + Develops, coordinates, and conducts training and evaluations of RMC collections employees. + Reviews account disputes and adjustments, and resolves escalated customer complaints. + Compiles data from daily assignments, including daily call activity and productivity spreadsheets. + Creates and submits reports to senior management. **III. Supervisory Responsibilities** The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes: + Direct supervision of ____8___ full-time employees; credit & collections agents. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience + Education: High school diploma or G.E.D. (accredited). + Experience: Four years of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements + None required. C. Other Knowledge, Skills or Abilities Required + Accounting/bookkeeping, credit and collections, customer service and supervisory skills may be required. + Must be in the Phoenix AZ area and able to commute to Union Hills office. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting/hybrid. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click “Apply.” Equal Opportunity Employer: Minority/Female/Disability/Veteran