It's more than a career, it's a calling
WI-REMOTEWorker Type:
RegularJob Highlights:
Department: Continuum of Care – Home Health and Hospice Call Center – Remote TriagePatient Population or Ratio: Home Health and HospiceSchedule: 0730-2000 (730am-8pm) every Saturday and SundaySkills: RN licensure – multi-state and required to obtain Illinois RN license within 3 months of hire. Must be licensed in WI, IL, MO, OK. Experience in Hospice and/or Home Health preferred. Directly or Indirectly.Location address: 100% Remote
Job Summary:
Answer and address incoming calls of a 24-hour, 7 day per week call center from Post-Acute patients, caregivers or families related to patient care with a customer service and positive patient care experience manner. Triage, evaluate, plan and implement effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
Staffs a 24-hour telephone service for hospice, home health and telehealth services.Collaborates effectively with staff, patients, families, and other health care providers.Uses computer for live data collection and documentation, online resources for information gathering, and communication with callers through the phone system and EMR.Demonstrates knowledge of regulations and Medicare Conditions of Participation.Manages relationships with individuals and departments inside and outside of the ministry structure.Creates an environment that leads to a positive patient care experience by evaluating, planning, and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. Duties may include but are not limited to completion of medication profiles, ordering home supplies, triaging patient phone calls and questions, reviewing and collaborating hospice/home health plan of care, contacting and collaboration with visit staff.Uses principles of delegation to delegate tasks to visit staff.May guide treatment advice.May utilize advance technology with live chat and texting to assist callers.Works in constant state of alertness and safe manner.Performs other duties as assigned.EDUCATION
Graduate of accredited school of nursing or education equivalency for licensingEXPERIENCE
Two years progressive home care or hospice nursing experience or any combination of education that provides equivalent knowledge, skills or abilities.
PHYSICAL REQUIREMENTS
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
State of Work Location: Illinois
State of Work Location: Missouri
State of Work Location: Oklahoma
State of Work Location: Wisconsin
Work Shift:
Variable Shift (United States of America)Job Type:
EmployeeDepartment:
8565000114 Resource Call CenterScheduled Weekly Hours:24Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.