The Clinical Operations Specialist is responsible for the agreed-upon clinical activities that help facilitate and improve the day-to-day clinical operations within an office. The position will be multifunctional that focuses on overall clinical and operational coordination and creating efficiencies with standardization.

Essential Duties and Responsibilities:

Participates in new hire clinical reviewsFacilitates clinical orientation and competency evaluation for new hiresFacilitates annual competency evaluation and clinical education on new initiativesFacilitates Novice Nurse Program, Skills Advancement Program, and clinical rotation of nursing studentsIn consultation with office leadership (clinical and operations) monitors progress of plans of correction (CPOC, State survey and regulatory agency action plans). Also, identifies trends and areas for improvement and will work with office leadership to implement corrective actionsFacilitates and monitors quality improvement activities (including documentation review) and action plans, including data integrity, progress to goals and development of new quality improvement activitiesIn consultation with office leadership (clinical and operations) assist in compliance, legal and employee relations concerns, reports and issuesIn consultation with office leadership (clinical and operations) assist in grievance concerns, reports and issuesIn consultation with office leadership (clinical and operations) assist in incident report management , trending and analyticsInitiates creative work flow process improvementParticipates in office based meetings including staff meetings, quality meetings and red zonesOn a quarterly basis completes home visits, as applicableMay participate in on-callMay serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified alternate administrator is selected and approved by the Governing Body to fulfill the role in the absence of the administratorPerforms other duties as assigned

Minimum Requirements:

Active Registered Nurse (RN) license required in states in which office and patients are located requiredMust meet all federal, state and local contract and program requirements in addition to internal certifications and training as requiredMust maintain annual clinical competencyPreferred supervisory experience or experience leading a work-group or small group project preferredExcellent written and verbal communication skills preferredDemonstrated critical thinking skills preferredExperience in quality management preferred, including root cause analysis training and data analyticsKnowledge of Microsoft Office and computer literacy is requiredComfortable working independently and multitasking preferredProficiency in the English language is required

Compliance & Ethics Expectations:

Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirementsSets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team membersReports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violationsPromotes an environment in which other employees are encouraged to report potential violationsAs appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance

Salary Details:

Compensation: $68,000 - $75,000 plus annual bonus potential of $3,500, paid out quarterly

\t\t\t\t\tAbout Maxim Healthcare Services \t\t\t\t\tMaxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed. \t\t\t\t\t
\t\t\t\t\t \t\t\t\t\tMaxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.