**Employment Type:** Full time **Shift:** **Description:** ESSENTIAL KEY JOB RESPONSIBILITIES 1. Coordinates clinic activities and schedules personnel to ensure efficiency and quality service is delivered within all sections of the clinic. 2. Provides workflow and support to the clinical staff, assists the manager with identifying operational issues, and provides guidance for resolution. 3. Works with individual clinic management and medical staff to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards. 4. Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team. 5. Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relation to practice operations. 6. May also be responsible for directly evaluating and disciplining staff members. 7. Assists the Clinic Administrator to facilitate training of new hires, reoccurring training, and other training initiatives. 8. Participates with the clinic management in pre-employment interviews and makes recommendations regarding hiring. May also be responsible for hiring positions in area of responsibility. 9. Monitors utilization of staff and supplies in assigned areas and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care. 10. Monitors compliance with policies, implements plans and recommends revisions as needed. 11. Monitors and maintains licensure certification requirements for assigned staff. 12. Supervises day-to-day clinic operations. 13. Performs other duties as assigned. MINIMUM QUALIFICATIONS Required Education (for CHI Leadership Job Levels from Supervisor through President) Does Not Apply Required Education for Staff Job Levels High school diploma of equivalent required. Specialized or technical training from a college or technical school for coding, medical assistant or coding certification preferred. Required Licensure and Certifications License or certification required in one of the following: RN, LPN, CMA, Radiology, Tech, Lab Tech or Mental Health. Basic Life Support (BLS) for healthcare provider certified or obtained within 3 months of hire. Required Minimum Knowledge, Skills and Abilities 3 years related experience in a clinic/physician office PREFERRED Qualifications BSN preferred **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran