The Patient Placement Case Manager is responsible for the coordinating the placement of all admissions (elective and emergent) and transfers to MMC-NI in accordance with clinical standards and guidelines. The Patient Placement Case Manager will coordinate, prioritize, and optimize patient flow throughout the MMC-NI network, as well as coordinate, and facilitate patient entry into MMC-NI from other health care facilities/organizations. The Patient Placement Case Manager supports the Mission of Trinity Health and Mercy Medical Center-North Iowa.
ORGANIZATIONAL SUMMARY
A.\tReports to: Bed Management Supervisor/Manager
B.\tSupervises: None
C.\tKey Working Relationships: all inter and intra department associates, physicians, patients, visitors and
D. Primary Customer Groups: : patients and families, physicians, hospital associates and the general public
E. Age/Population of Patients Served:
\tNeonatal\t\tAdolescent\t\tGeriatric
\tPediatric\t\tAdult\tx\tAll Ages
ESSENTIAL FUNCTIONS
A.\tCoordinates and directs patient flow to optimize access, capacity and support safe delivery of care.\t
\t
1.\tResponsible for the coordination and facilitation of all patients requiring transfer from other healthcare facilities to MMC-NI by utilizing the Mercy First Call Centers process flows: (Communication/Teamwork)
a.\tAnswers and responds to Mercy First Call line for patient admissions and transfer to MMC-NI by staying on the line and connecting the caller with the appropriate personnel as per protocol.
b.\tFacilitates ED to ED communication, Physician to Physician communication for transfers, admissions and consults.
c.\tFacilitates direct transfer of calls for trauma alerts, stroke alerts, and level I Cardiac patients to the appropriate personnel.
d.\tFacilitates communication between MMC-NI on call physicians and referring physicians to arrange acceptance of transferring patient.
e.\tFacilitates receiving admitting orders from admitting physicians if needed.
f.\tCommunicates with the referring hospital to coordinate transportation arrangements and provide them with a bed assignment.
g.\tAccurately completes First Call Center Data base
h.\tUpdates Electronic Bed Board with bed assignments.
2.\tResponsible for the safe and timely placement of patient admissions from all entry points and inter-department transfers by utilizing the Patient Placement process flow: (Communication/Teamwork)
a.\tCollects clinical information to determine patient care levels
b.\tCollaborates with nursing unit Clinical Leaders/Charge Nurses in making patient bed assignments. Communicates to the receiving and transferring floors/departments via the electronic bed board and telephone system.
3.\tMonitors the inpatient bed status and upgrades bed cleaning status via the electronic bed board to expedite patient flow. (Problem Identification/Problem Solving)
4.\tCollaborates with CNM of Patient Administration, and Administrative Coordinator regarding patient placement issues. (Communication/Teamwork)
5.\tAlerts appropriate personnel as to capacity issues. (Teamwork/Problem Identification)
6.\tPromotes safe patient placement according to patient needs, patient placement guidelines and department scope of service. (Adherence to Policy)
7.\tFacilitates decision-making surrounding hospital status changes through provision of on-going communication with CNM of Patient Administration, Administrative Coordinator, and physicians about census targets, potential A/D/T. (Communication/Teamwork)
B.\tFacilitates work environment to meet individual and organizational needs.
1.\tActs as a role model for staff through effective communication, knowledge, and clinical expertise to ensure quality care is provided and practice standards are met by accurate patient placement. (Communication/Self-Aware)
2.\tCommunicates with non- nursing departments and /or directors to resolve problems and enhance inter-department relationships. (Communication/Initiative)
3.\tActs as a liaison between the hospital, the physicians, the outside facilities, and our own internal units to facilitate the admission process and proper bed placement. (Initiative)
4.\tFacilitates resolution of issues and concerns in a constructive manner. (Problem Identification/Problem Solving)
5.\tPromotes, advocates, and participates in Shared Governance and Process Improvement initiatives that go across the organization. (Continuous Learner)
\t
C.\tPromotes an atmosphere that is committed to providing excellent customer service in a manner that is reflective of Mercy Medical Center-North Iowa’s mission, values and service standards.
1.\tRecognizes and values differing viewpoints. Delegates appropriately and respects decisions made by others. (Problem Identification/Problem Solving)
2.\tActs in a professional manner reflecting the mission, philosophy and values of Mercy Medical Center - North Iowa and the Sisters of Mercy. (Self-Aware/Communication).
3.\tDevelops a work environment that fosters and celebrates excellence in service. Identifies and strives to achieve customer needs and expectations while promoting quality improvement initiatives. (Initiative/Problem Solving)
4.\tCommunicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner. Speaks to everyone. Always communicates with care. Speaks calmly, clearly, and courteously. Stops and listens when a customer/colleague speaks. Communicates consistently with colleagues in a professional and respectful manner and accepts assignments willingly. (Communication)
5.\tAdapts positively to the ever-changing health care environment by supporting technology and process changes. Willing to learn new things; is open to change and maintains a calm, positive manner under stressful conditions. (Adaptability/Self-Aware)
6.\tDemonstrates awareness of self-learning needs and seeks ways to meet these in order to maintain current competency and respond to new clinical/management demands. Completes required leadership development hours on an annual basis. Creates a plan for professional and personal growth. (Continuous Learner/Initiative)
7.\tPerforms other responsibilities as requested by the Clinical Nurse Manager of Patient Administration, Director of Nursing, Vice President of Patient Services and/or Administrator on call. (Adaptability) \t\t\t\t\t\t\t
D.\tMaintains required department confidentiality and abides by HIPPA regulations.
E.\tProvides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.
F.\tTakes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs.
G.\tCommunicates with and performs duties following the philosophy of Mercy Medical Center – North Iowa and the Sisters of Mercy reflecting the organization’s Mission, Values, and Guiding Behaviors.
H.\tSupports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.
I.\tPerforms other responsibilities as requested by supervisor, manager or department head.
POSITION QUALIFICATIONS
A. Education [formal]:
1. Graduate of accredited school of nursing.
2. Current RN Licensure in the state of Iowa.
B. Experience:
1.\tFive years of clinical nursing experience required with previous experience in Critical Care or the Emergency Room desirable.
A.\tSpecial Skills and Competencies:
1.\tComputer skills required. Understanding of standard desktop and windows-based computer system, including the understanding of groupwise, ADT system (healthquest), and the ability to use other software as required to perform the essential functions of the job.
2.\tMust be able to read information on a computer screen.
2.\tResponsible for the safe and timely placement of patient admissions from all entry points and inter-department transfers by utilizing the Patient Placement process flow: (Communication/Teamwork)
a.\tCollects clinical information to determine patient care levels
b.\tCollaborates with nursing unit Clinical Leaders/Charge Nurses in making patient bed assignments. Communicates to the receiving and transferring floors/departments via the electronic bed board and telephone system.
3.\tMonitors the inpatient bed status and upgrades bed cleaning status via the electronic bed board to expedite patient flow. (Problem Identification/Problem Solving)
4.\tCollaborates with CNM of Patient Administration, and Administrative Coordinator regarding patient placement issues. (Communication/Teamwork)
5.\tAlerts appropriate personnel as to capacity issues. (Teamwork/Problem Identification)
6.\tPromotes safe patient placement according to patient needs, patient placement guidelines and department scope of service. (Adherence to Policy)
7.\tFacilitates decision-making surrounding hospital status changes through provision of on-going communication with CNM of Patient Administration, Administrative Coordinator, and physicians about census targets, potential A/D/T. (Communication/Teamwork)
B.\tFacilitates work environment to meet individual and organizational needs.
1.\tActs as a role model for staff through effective communication, knowledge, and clinical expertise to ensure quality care is provided and practice standards are met by accurate patient placement. (Communication/Self-Aware)
2.\tCommunicates with non- nursing departments and /or directors to resolve problems and enhance inter-department relationships. (Communication/Initiative)
3.\tActs as a liaison between the hospital, the physicians, the outside facilities, and our own internal units to facilitate the admission process and proper bed placement. (Initiative)
4.\tFacilitates resolution of issues and concerns in a constructive manner. (Problem Identification/Problem Solving)
5.\tPromotes, advocates, and participates in Shared Governance and Process Improvement initiatives that go across the organization. (Continuous Learner)
\t
C.\tPromotes an atmosphere that is committed to providing excellent customer service in a manner that is reflective of Mercy Medical Center-North Iowa’s mission, values and service standards.
1.\tRecognizes and values differing viewpoints. Delegates appropriately and respects decisions made by others. (Problem Identification/Problem Solving)
2.\tActs in a professional manner reflecting the mission, philosophy and values of Mercy Medical Center - North Iowa and the Sisters of Mercy. (Self-Aware/Communication).
3.\tDevelops a work environment that fosters and celebrates excellence in service. Identifies and strives to achieve customer needs and expectations while promoting quality improvement initiatives. (Initiative/Problem Solving)
4.\tCommunicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner. Speaks to everyone. Always communicates with care. Speaks calmly, clearly, and courteously. Stops and listens when a customer/colleague speaks. Communicates consistently with colleagues in a professional and respectful manner and accepts assignments willingly. (Communication)
5.\tAdapts positively to the ever-changing health care environment by supporting technology and process changes. Willing to learn new things; is open to change and maintains a calm, positive manner under stressful conditions. (Adaptability/Self-Aware)
6.\tDemonstrates awareness of self-learning needs and seeks ways to meet these in order to maintain current competency and respond to new clinical/management demands. Completes required leadership development hours on an annual basis. Creates a plan for professional and personal growth. (Continuous Learner/Initiative)
7.\tPerforms other responsibilities as requested by the Clinical Nurse Manager of Patient Administration, Director of Nursing, Vice President of Patient Services and/or Administrator on call. (Adaptability) \t\t\t\t\t\t\t
D.\tMaintains required department confidentiality and abides by HIPPA regulations.
E.\tProvides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.
F.\tTakes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs.
G.\tCommunicates with and performs duties following the philosophy of Mercy Medical Center – North Iowa and the Sisters of Mercy reflecting the organization’s Mission, Values, and Guiding Behaviors.
H.\tSupports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.
I.\tPerforms other responsibilities as requested by supervisor, manager or department head.
ADDITIONAL FUNCTIONS
A.\t Liaison between Mercy Medical Center-North Iowa and Network facilities as needed for services as requested by either facility.
B.\tParticipates in the selection, interviewing and hiring of employees in other departments, which support patient services.
C.\tServes as a preceptor/mentor.
Position Purpose:
The Patient Placement Case Manager is responsible for the coordinating the placement of all admissions (elective and emergent) and transfers to MMC-NI in accordance with clinical standards and guidelines. The Patient Placement Case Manager will coordinate, prioritize, and optimize patient flow throughout the MMC-NI network, as well as coordinate, and facilitate patient entry into MMC-NI from other health care facilities/organizations. The Patient Placement Case Manager supports the Mission of Trinity Health and Mercy Medical Center-North Iowa.
What you will Do:
A. Coordinates and directs patient flow to optimize access, capacity and support safe delivery of care.
1. Responsible for the coordination and facilitation of all patients requiring transfer from other healthcare facilities to MMC-NI by utilizing the Mercy First Call Centers process flows: (Communication/Teamwork)
a. Answers and responds to Mercy First Call line for patient admissions and transfer to MMC-NI by staying on the line and connecting the caller with the appropriate personnel as per protocol.
b. Facilitates ED to ED communication, Physician to Physician communication for transfers, admissions and consults.
c. Facilitates direct transfer of calls for trauma alerts, stroke alerts, and level I Cardiac patients to the appropriate personnel.
d. Facilitates communication between MMC-NI on call physicians and referring physicians to arrange acceptance of transferring patient.
e. Facilitates receiving admitting orders from admitting physicians if needed.
f. Communicates with the referring hospital to coordinate transportation arrangements and provide them with a bed assignment.
g. Accurately completes First Call Center Data base
Hours/Schedule:
Part time
Minimum Qualifications:
A. Education [formal]:
1. Graduate of accredited school of nursing.
2. Current RN Licensure in the state of Iowa.
Position Highlights and Benefits:
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
Ministry/Facility Information:
MercyOne North Iowa Medical Center provides expert health care to 15 counties.
MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.
With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.
MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.