**Description - External** **All the benefits and perks you need for you and your family:** **Up to $10,000 Sign on Bonus** Benefits from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support **Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **Schedule:** Full Time **Shift** : 2:30pm – 11pm **Location:** 7315 Frontage Road, Suite 105, AH Woodland Hills Building, Shawnee Mission, KS **The role you’ll contribute:** The Community Care Navigator is an experienced registered nurse who will serve both patients of Shawnee Mission Health and members of the community, who are not established patients of Shawnee Mission Health. Service provided by the Community Care Navigator in a contact center setting include clinical triage and care navigation services. The Community Care Navi **The value you’ll bring to the team:** 1. Work closely with established patients and new/unassigned callers and their families to offer telephonic triage for symptoms and health concerns using approved and established triage protocols. a. Associate may utilize multiple IT tools to fulfill this task. b. Associate will use the triage call as an opportunity to improve the health outcome of the caller, increase health literacy, and facilitate referrals to the next level of care, when appropriate. c. Associate will use the IT tools, nursing assessment and judgment, and critical thinking to ensure all caller needs are anticipated, identified and addressed to the caller’s satisfaction. d. Associate will embody the departmental and organizational values of The Whole Care Experience during every interaction. 2. Provide Care Navigation to established, new and unassigned patients and their families to improve access and coordination between levels of necessary and appropriate care. a. Associate may utilize multiple EHRs to fulfill this task, including not limited to, triage software, a hospital based EHR and a physicians group EHR. b. Associate will make and receive communication, including but not limited to, phone calls, portal messages, and emails to offer care navigation. d. Associate will develop relationships and collaborate with internal and external departments, stakeholders and other healthcare providers to determine resources available that will meet the unique and individualized needs of patients. e. Associate will participate as part of the care team and provide health and plan of care information to the next setting or level of care, as appropriate. f. Associate will follow-up contact(s) with patient(s) as indicated to assure compliance with recommendations and plan of care. 3. Be recognized and respected as a subject matter expert for the Community Care Navigation program. a. Associate will perform all job functions requested by leadership with pride, knowledge and ownership. b. Associate will communicate effectively, meeting the needs of the audience, through verbal, non-verbal and written communication. c. Associate actively seeks opportunities to solve problems, enhancing the program and patient outcomes. d. Associate will positively model the cultural and behavioral standards of AHS and SMH in every interaction with patients, families, associates, physicians and leadership. 4. Other duties as assigned, included by not limited to: a. Participation in planning, implementing and collecting data for quality improvement initiatives. b. Be a positive continuing member of the Community Care Navigation team and participate in required meetings and committees. c. Maintains quality of service and productivity standards. **Qualifications - External** **The expertise and experiences you’ll need to succeed** **:** Associate’s Degree 3 to 5 Years of Position-Related Experience as a Registered Nurse Kansas Registered Nurse License Missouri Registered Nurse License within 30 days of hire This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Nursing **Organization:** AdventHealth Shawnee Mission **Schedule:** Full-time **Shift:** 3 - Night **Req ID:** 24033229 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.