The Telephonic Triage RN triages incoming and outgoingcustomer service programs, assessing the caller’s needs and symptoms, providingappropriate clinical and administrative advice, and following appropriateclinical protocols to assist the caller. Essential Duties and Responsibilities: + Applies professional skills and knowledge of establishedconcepts, principles, and practice to provide telephonic nursing services including,but not limited to, health information, health education, healthcareassessment, and triage + Conducts thorough and sound nursing assessments of thecallers’ presenting symptoms + Develops, implements, and evaluates a plan of care for eachcaller’s presenting symptoms + Applies nursing process to identify and prioritizehealthcare triage interventions that are appropriate, accurate, effective, andreduce the risk of adverse outcomes + Follows policies and procedure to document call inquiries + Answers calls in a timely manner per protocol + Maintains confidentiality of callers and their personalissues following HIPAA guidelines + Interacts with callers and other staff in a polite andcourteous manner + Performs other duties as assigned/necessary Minimum Requirements: + Current Registered Nurse license for the state of practice + One year of prior professional nursing experience preferred + One year of Registered Nurse experience preferred + Complies with all relevant professional standards ofpractice + Participation and completion of Amergis' Competency programwhen applicable + Current CPR if applicable (not applicable if fully remote) + TB Questionnaire, PPD or chest x-ray if applicable + Current Health certificate (per contract or stateregulation) + Must meet all federal, state and local requirements + Successful completion of new hire training as applicable tojob site + Understand patient confidentiality and HIPAArequirements + Ability to effectively elicit/provide information to andfrom appropriate individuals (including, but not limited to, supervisors,co-workers, clients) via strong communication skills; proficiency in theEnglish language is required + Computer proficiency required + Must be at least 18 years of age Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.