Overview Job Duties Under the supervision of Care Coordinator Manager/Supervisor, Primary Care performs tasks and patient contact to assist in the coordination of patient primary care services. Services include obtaining and running reports to assist with review and resolution of care gaps. Responsibilities Essential Functions • Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics. • Performs Transitional Care Management, (TCM) non face-to- face patient visits per policy and procedure • Contacts insurance Case Managers under the direction of the Care Coordinator Manager/Supervisor, and implements plans to follow up with patients, or to include phone calls, video discussions to assist in preventing or reducing ED visits. • Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to Care Coordinator Manager/Supervisor. • Maintain a positive customer service oriented disposition toward all clients and co-workers. Provide excellent customer service with internal and external customers. • Prepares and maintains all clerical aspects of the medical records through established guidelines. • Performs all other duties as assigned by management within job scope. Qualifications Experience Requirements 1 year Ambulatory primary care setting required 2 years Ambulatory primary care setting preferred Education Requirements High School Diploma or GED required Associates Nursing required Bachelors Nursing preferred 5 years of relevant work experience required Registered Nurse (RN) - Florida Licensure required or at time of hire UFJPI is an Equal Opportunity Employer and Drug Free Workplace