Summary Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes. Represents Administration to BMHC patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing service recovery. Responds to difficult customer service situations and supports families and staff. At all times, models exemplary customer service and professionalism. Responsibilities + Makes telephone contact with patients within 24-48 hours after discharge to evaluate patient education, identify trends that may require improvement in practice, improve patient quality of care, determine patients' compliance with discharge instructions and assess overall impressions of hospital performance as well as improve patient experience. + Uses a centralized database to record and track patient's responses. Supports the clinical managers in recognizing employees deserving recognition as they are identified in the discharge telephone call process. Requirements, Preferences and Experience Education Preferred: Bachelor of Nursing (BSN) preferred Minimum: Associates Degree in Nursing Experience Preferred: 5 years experience in direct patient care in inpatient acute-care setting. Minimum: 3- 5 years experience in direct patient care in inpatient acute-care setting. Licensure, Registration, Certification Minimum: RN About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey. At Baptist, We Offer: + Competitive salaries + Paid vacation/time off + Continuing education opportunities + Generous retirement plan + Health insurance, including dental and vision + Sick leave + Service awards + Free parking + Short-term disability + Life insurance + Health care and dependent care spending accounts + Education assistance/continuing education + Employee referral program Job Summary: Position: 9302 - RN-Transitional Care Facility: BMG - Walnut Grove Department: MG Data Mgmt Corporate BMG Category: Nurse RN Type: Clinical Nurse Work Type: Full Time Work Schedule: Days Location: US:TN:Memphis Located in the Memphis metro area REQNUMBER: 26575