This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration.  Sponsorship is NOT available for this position.

We are seeking an experienced RPA (Robotic Process Automation) Controller with a solid background in business processes and a strong interest in process automation. As an RPA Controller, you will oversee automation workflows, handle monitoring, scheduling, testing, and production deployments. This role is ideal for a self-starter with excellent problem-solving and analytical skills, especially in fast-paced environments.

Primary Responsibilities:

Monitor, setup, and schedule RPA processes, ensuring efficient deployment and smooth operations.

Troubleshoot and resolve issues in process workflows to maintain seamless automation.

Create and manage incident tickets, particularly through IT Service Management tools (preferably ServiceNow).

Analyze current processes, identifying and resolving issues or trends for optimal automation performance.

Communicate with stakeholders to clarify requirements, provide updates, and gather feedback on automation improvements.

Develop and maintain comprehensive documentation for automated processes.

Collaborate with cross-functional teams and work autonomously to support rapid process changes.

Complete other related duties as assigned.

Education and Experience Required:

Minimum 8 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications.

Knowledge of Agile methodology

Strong background in business processes and their lifecycle (preferably Bank/Fintech experience)

Strong background in process automation monitoring, setup, scheduling, testing and Production deployments.

Ability to understand a process workflow setup and troubleshooting.

Knowledge of IT Service Management tool and incident ticket creation (Preferably ServiceNow)

Strong documentation skills

Self-starter/fast learner

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America