The purpose of the Regional Operations Center (ROC) Resource Professional role is to support the PMO and POD teams with process driven, day-to-day operations of Talent Solutions Services – TAPFIN for an assigned client. This includes support in the areas of email notifications, ad hoc reporting, VMS change order management, worker tracking, compliance, data integrity audits, tenure tracking, discount management, expense processing and offboarding. Making an Impact • Prioritization of activities to meet SLA’a and quickly resolve escalations to day-to-day issues that arise within areas of responsibility. • Responsible for execution of email notifications related to follow up items that need action, such as, timesheet creation, timesheet approvals, work order items, extension notifications, etc. • Completes off boarding, compliance and data integrity audits, ad hoc reporting and tool support. • Conducts data analysis on tenure tracking, bill and pay rates to ensure accuracy and ensure proper decisions are made. • Handles worker tracking, discount management and expense processing • Responsible for assignment management (changes to cost center, manager changes, processing extensions, etc.) to ensure accuracy of all reports. • Responsible for streamlining process enhancements by finding and applying efficiencies, best practice and automation, where applicable Sharing Expertise • Maintains strong communications with program teams, peers and colleagues by keeping them informed and sharing information regarding their assigned day-to-day activities • Collaborates with POD and PMO teams to understand business needs, processes, and changes to processes • Provides guidance on best practices to other ROC team members, POD and Delivery Teams • Considered a SME within the management and execution of program level shared services functions related to the ROC teams. • Creates processes and provide solutions for current and newly launched programs for new and existing teams to adhere to. Gaining Exposure • Establish working relationship with POD, BI and Implementation teams. • Effectively participates in a team environment and helps lead the positive work atmosphere Your Typical Day • Email Notifications • Ad Hoc Reporting • Auditing • Worker Tracking • Assignment change order management • Tenure Tracking • Offboarding • Responsible for the execution and meeting of SLAs • Responsible for the creation/maintenance and storage of ROC SOP’s • Completion of the activity tracker in SharePoint and tracking hours worked in TAPFIN Time. Required • Education: Bachelor’s degree in business or related field or relevant business experience • Experience in Customer Service Environment Nice to Have • Technical: MS Office Suite • Experience in Staffing industry in a vendor on-site or account management MSP role ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance ManpowerGroup is an EOE/AA/Vets/Disabled Employer **Job:** _Business Operations_ **Organization:** _ManpowerGroup_ **Title:** _ROC Resource Professional_ **Location:** _United States_ **Requisition ID:** _0032227_