The importance of your role.

This is your chance to be part of something a bit different. You’ll help our customers feel good whilst you develop your career – from your professional expertise to your personal experience. Giving our customers fantastic care will make you feel good.

Making our customers feel better is what it’s all about. It’s everything from finding out how they feel or a friendly word of advice, and your passion will really come across. You’ll let them know that you’re there for them, when they want to pop in. Together these elements will play a big part in making us No 1 for Customer Care.

Primarily, as a Relief Pharmacist your customer care will be inspiring, and always reassuring. It’s more than providing medicine, it’s looking after our customers in their time of need. You'll help make sure that our doors are always open, ready to help.

Secondly, you’ll give brilliant advice and expert knowledge will put our customers at ease. Getting to know your customers is important to us - a friendly chat can really go far. You'll be on hand to recommend some of our many health services that they might not know we have – it's about offering fantastic support.

Finally, you'll inspire a team with your really personable customer service. Guiding a team you're contagiously approachable attitude will really help make us a fantastic place to work, and to shop. During a busy times, you'll be a real calming influence ready to step up to the challenge of guiding Pharmacy teams in different stores.

What you’ll be doing day to day.

• Use your expert knowledge to really benefit our customers. It could be a a friendly word of advice, small tip or even just a comforting chat to put them at ease. You’ll keep our customers coming back

• Consider ‘what else can I do?’ think about the customer and how they could be feeling. By noticing anxiety, you could make them feel better. Teaching your team to pick up on the finer details will make a real reassuring difference, and set Boots apart from other Pharmacies.

• Inspire your Pharmacy team with your amazing customer care and attention to detail. Motivating and guiding them towards even better service. Stepping when their current Pharmacist isn't available.

• Continuously challenge your approach to great customer care and how you can improve your personable style, even more

How will you do it?

• It’s all about how we can make our customers feel really good - it’s more than just medicine, it’s about being really personable and putting them at ease. Your personality can make a real impact, on how a customer can really feel better on different levels

• Take care of our customers. We’re so proud of the professional standards we have, and we want to look after our customers, so customers getting what they need is really important and you'll be part of making sure we do just that

• Be confident about health services and how they can benefit our customers, let them know we're here to help them. Fantastic customer care will also drive sales.

• Get to know our customers – it can make such a difference to the way we do things. By passing on feedback and taking action, we can improving our customer care and the services we offer, even more

• Build great relationships with the Pharmacy team and local healthcare professionals, sharing your expert knowledge with them. A small piece of advice or info can go a long way.

What you’ll need to have.

We’re looking for really great people, with a friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. It’s a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. You’ll need to have lots of Pharmacy experience, along with really wonderful customer service skills. We think that’s great, but it isn’t just about experience, we’re interested in seeing a bit more, the real you – and that makes us all feel good.

​​​​​​​Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots Ireland and may not be accurate.