Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryProcess request for medical record and itemized bill copies in a timely and efficient manner ensuring accuracy and providing the highest quality customer serviceSafeguards and protects the patientrsquos right to privacy by validating written authorizations ensuring that only authorized individuals obtain medical records and other protected health information PHI with proper authorization as outline by Health Information Management Department policies HIPAA Federal and State Statutes All requests are properly entered in Epic to ensure timely processing and trackingPosition ResponsibilitiesKey Areas of ResponsibilityProcessing Hartford Healthcare At Home HHCAH Requests ndash Receives sorts opens and reviews all documented requests To ensure HIPAA compliance logs all cases in Epicrsquos Release of Information ROI tracking module determines appropriateness of all requests then process same within daysDemonstrates adherence to established policies and procedures related to HHCAH ROI Maintain less than requests on the day reportDemonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policiesQuality Assurance Performs self quality checks on work to assure accuracy of the release confidentiality proper tracking in HHCAH ROI database and appropriate invoicingCustomer Service Communicates Educates updates responds to inquiries with internalexternal customers patients attorneys law enforcement auditors insurance company representatives and other members of the Hartford Healthcare team effectively and efficiently in a professional and courteous manner regarding requests as needed providing high quality customer service via phonefaxmail or in person Properly respond to departmental emails and voicemails in a timely manner Responsible for answering incoming calls directing calls to appropriate associates mail distribution assist and answer walk in visitors enquiries requisition of suppliesEducation Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programsinitiativesPerforms other duties that relate to the daily functioning of the ROI unitWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryProcess request for medical record and itemized bill copies in a timely and efficient manner ensuring accuracy and providing the highest quality customer serviceSafeguards and protects the patientrsquos right to privacy by validating written authorizations ensuring that only authorized individuals obtain medical records and other protected health information PHI with proper authorization as outline by Health Information Management Department policies HIPAA Federal and State Statutes All requests are properly entered in Epic to ensure timely processing and trackingPosition ResponsibilitiesKey Areas of ResponsibilityProcessing Hartford Healthcare At Home HHCAH Requests ndash Receives sorts opens and reviews all documented requests To ensure HIPAA compliance logs all cases in Epicrsquos Release of Information ROI tracking module determines appropriateness of all requests then process same within daysDemonstrates adherence to established policies and procedures related to HHCAH ROI Maintain less than requests on the day reportDemonstrates the ability to interpret and adhere to established policies and procedures related to HIPAA and adheres to all applicable HIM Departmental policiesQuality Assurance Performs self quality checks on work to assure accuracy of the release confidentiality proper tracking in HHCAH ROI database and appropriate invoicingCustomer Service Communicates Educates updates responds to inquiries with internalexternal customers patients attorneys law enforcement auditors insurance company representatives and other members of the Hartford Healthcare team effectively and efficiently in a professional and courteous manner regarding requests as needed providing high quality customer service via phonefaxmail or in person Properly respond to departmental emails and voicemails in a timely manner Responsible for answering incoming calls directing calls to appropriate associates mail distribution assist and answer walk in visitors enquiries requisition of suppliesEducation Actively participate in educational sessions regarding HIPAA or other regulatory requirements and other Release of Information training programsinitiativesPerforms other duties that relate to the daily functioning of the ROI unitEducationmiddotHigh School Diploma or Equivalent requiredExperiencePrevious experience in a medical office or HIM departmentmiddotMinimumo yearsrsquo Clerical experience in a Health Care settingoKnowledge of release of information regulations both Federal and StateoGood communication skills both written and verbalmiddotPreferredo yearsrsquo experience in Health Information Management fieldoMedical Terminology coursework requiredoKnowledge of release of information regulations both Federal and StateoGood communication skills both written and verbalLanguage SkillsmiddotMust be able to speak read and write English Second language abilities a plusKnowledge Skills and Ability RequirementsmiddotKnowledge of release of information regulations both federal and StatemiddotComputer literate and possess experience with Microsoft Office Suite Email and other SoftwaremiddotExcellent communication skills both verbal and writtenmiddotStrong customer skillsmiddotProblem solving and critical thinking skillsmiddotMust be a team playermiddotConsistently demonstrate tact and diplomacyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits programEducationmiddotHigh School Diploma or Equivalent requiredExperiencePrevious experience in a medical office or HIM departmentmiddotMinimumo yearsrsquo Clerical experience in a Health Care settingoKnowledge of release of information regulations both Federal and StateoGood communication skills both written and verbalmiddotPreferredo yearsrsquo experience in Health Information Management fieldoMedical Terminology coursework requiredoKnowledge of release of information regulations both Federal and StateoGood communication skills both written and verbalLanguage SkillsmiddotMust be able to speak read and write English Second language abilities a plusKnowledge Skills and Ability RequirementsmiddotKnowledge of release of information regulations both federal and StatemiddotComputer literate and possess experience with Microsoft Office Suite Email and other SoftwaremiddotExcellent communication skills both verbal and writtenmiddotStrong customer skillsmiddotProblem solving and critical thinking skillsmiddotMust be a team playermiddotConsistently demonstrate tact and diplomacyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program