Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standardsCleans and sanitizes all assigned rooms and bathroomsFollows the designated sequence of room assignmentsCleans guestroom windows to hotel standardsReplaces all amenities and linens according to hotel standardsKeeps cart and linen closets clean and orderlyReports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to SupervisorNotifies Supervisors of discrepancies such as vacant rooms, etc.Turns in lost and found items as per hotel standardsReports items of value left unsecured in hallways and guestroomsCleans assigned rooms within shift time requirements, passing all inspectionsRemoves Room Service trays from rooms and places in on floor by room entranceReplaces burned out light bulbs according to hotel standardsAssists in preparation and deep cleaning of VIP roomsCleans spots on wallsCleans spots on carpetsCompletes special cleaning projectsRefills cleaning bottles with chemicals according to department guidelinesApplies excellent guest relations skills when interacting with guestsInteracts with guests in a friendly and professional mannerAnticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat businessFamiliar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilitiesSatisfies guest requests for information and servicesDemonstrates a friendly attitude to co-workers and all other hotel staffTreats guests and other employees with courtesy and respectConsistently maintains a positive attitude that ensures the best guest experienceGives recognition to repeat guestsFollows procedures when entering guest rooms, always keeping the guest’s need for privacy in mindHandles all guest complaints according to Star Service Standards, notifies Manager of actions takenAdheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessaryAdheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotelThorough knowledge of proper cleaning methods for various surfacesUses proper chemicals when cleaning as described by the department’s proceduresThorough knowledge of proper carpet and upholstery care policies and proceduresAdheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotelPerforms all duties in a timely and professional mannerPerforms a visual inspection before leaving any areasFollows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updatesDemonstrates working knowledge and team effort in accomplishing additional projects as assignedObserves hotel telephone etiquette, message, and call handling proceduresReads departmental log book and bulletin board on a daily basisObserves guidelines for using and maintaining all pertinent equipmentComplies with all specific HOSTAR policies and proceduresFollows policies and procedures in preparing for and performing turndown serviceAttends all department meetings as scheduledMaintains assigned closets and employee areas in accordance with established policies and proceduresDemonstrates ability to provide coverage in related departments as directedSpecial projects and duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

Service orientationAble to work as part of a dynamic quality-driven teamBasic English language skillsAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidays