Room Attendant
Rosewood Hotels and Resorts
Job Description Competitive Benefits: • Free Parking (if available) • Medical, Dental, Vision Benefits from United Healthcare • Competitive Pay Rates • 401k Plan and after 1 year up to 3% Match • Paid Time Off (Vacation, Holidays, Sick and more) • Complimentary Room Nights- up to 12 per year • Restaurant Discount- 50% off F&B • Complimentary Meal during your shift • Life Insurance and AD&D • Complimentary Short-Term Disability • Long-Term Disability • Pre-tax commuter benefits • Flexible schedules • Tuition Reimbursement up to $500 per year afte 1 year of service • A clear career pathway - career advancement opportunities
Job Description: • Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19. • Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Assist when needed in public area cleaning or with house attendant duties such as making of rollaway beds, stocking linen on landings, removal of trash from landings and delivery of guest requested items to rooms. • Ensure all “high-touch” points in rooms are disinfected thoroughly. • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel standards and requirements. • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. • Service assigned guest rooms and townhouses to hotel standards and requirements. • Service rooms within the required time frames outlined by your management team. • Empty trash containers and remove all dirty terry and replace with clean par to designated layout • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace laundry bags and slips. • Replace facial, toilet tissue and bathroom amenities in correct amount and location. • Remove dirty bed linen and make bed with clean linen to standard. • Check under bed(s), chairs and sofa for debris and remove if present. • Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions. • Empty liquid from ice bucket and wipe all surfaces dry. • Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in working properly • Clean coffee machine, replenish tea, coffee, sugars. • Remove dirty glassware and coffee mugs/saucers/teaspoons from room and replace with clean ones. • Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room. • Inspect condition of planters and plants; remove debris. • Ensure presence of fire safety and DND sign. Inspect condition and replace as needed. • Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions. • Remove dust, stains and marks from all baseboards, ledges and corners. • Spray room with deodorizer as needed • Update status of rooms cleaned on assignment sheet • Return and restock cart at end of shift. • Empty vacuum bag and wipe vacuum clean. • Ensure security of any assigned guest room keys. • Handle guest complaints and ensure guest satisfaction. • Turn over any lost and found items from guest rooms to the Supervisor. • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates. • All other duties as required by Housekeeping Managers. *The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position.
Qualifications: • Experience: Minimum one years' experience cleaning hotel guest rooms. • Education: High school diploma or equivalent education. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays • Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. • Language: Required to speak, read and write in English, with fluency in other languages preferred. • Physical Requirements: Must be able to exert physical effort in transporting supplies, cleaning cart, and cleaning equipment. Endure various physical movements throughout the work areas, ability to reach up and down, to lift, pull, push a minimum of 35 pounds, primarily work indoors and be able to move outdoors between the hotel and the townhouses, ability to stand stationary for long periods of time, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses/Certifications: None required. • Hourly payrate: $20.00
Job Description: • Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19. • Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Assist when needed in public area cleaning or with house attendant duties such as making of rollaway beds, stocking linen on landings, removal of trash from landings and delivery of guest requested items to rooms. • Ensure all “high-touch” points in rooms are disinfected thoroughly. • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel standards and requirements. • Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. • Service assigned guest rooms and townhouses to hotel standards and requirements. • Service rooms within the required time frames outlined by your management team. • Empty trash containers and remove all dirty terry and replace with clean par to designated layout • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace laundry bags and slips. • Replace facial, toilet tissue and bathroom amenities in correct amount and location. • Remove dirty bed linen and make bed with clean linen to standard. • Check under bed(s), chairs and sofa for debris and remove if present. • Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions. • Empty liquid from ice bucket and wipe all surfaces dry. • Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in working properly • Clean coffee machine, replenish tea, coffee, sugars. • Remove dirty glassware and coffee mugs/saucers/teaspoons from room and replace with clean ones. • Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room. • Inspect condition of planters and plants; remove debris. • Ensure presence of fire safety and DND sign. Inspect condition and replace as needed. • Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions. • Remove dust, stains and marks from all baseboards, ledges and corners. • Spray room with deodorizer as needed • Update status of rooms cleaned on assignment sheet • Return and restock cart at end of shift. • Empty vacuum bag and wipe vacuum clean. • Ensure security of any assigned guest room keys. • Handle guest complaints and ensure guest satisfaction. • Turn over any lost and found items from guest rooms to the Supervisor. • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates. • All other duties as required by Housekeeping Managers. *The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position.
Qualifications: • Experience: Minimum one years' experience cleaning hotel guest rooms. • Education: High school diploma or equivalent education. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays • Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies. • Language: Required to speak, read and write in English, with fluency in other languages preferred. • Physical Requirements: Must be able to exert physical effort in transporting supplies, cleaning cart, and cleaning equipment. Endure various physical movements throughout the work areas, ability to reach up and down, to lift, pull, push a minimum of 35 pounds, primarily work indoors and be able to move outdoors between the hotel and the townhouses, ability to stand stationary for long periods of time, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses/Certifications: None required. • Hourly payrate: $20.00
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