JOB SUMMARY

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The Room Control Specialist obtains patient information in order to assign, control and log appropriate service accommodations for patients admitted to the medical facility. This position coordinates special transfers according to room availability, admission approvals from other medical facilities and serves as a facility liasion related to account maintenance tasks to ensure patient account accuracy.

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SHIFT AND SCHEDULE

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Full Time: Monday to Friday 4:00 pm - 12:30 am

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nAccepts reservations for incoming patients, urgent admissions, and day surgeries.\nFacilitates transfers from other healthcare organizations with Administration by collecting appropriate demographic and financial data, approving transfers that meet criteria, and obtaining approvals for exceptions to the transfer policies.\nCoordinates activities with the nursing staff and physicians to accommodate reservations due to impending conditions such as bed shortages, staff shortages, room transfers and patient overflow.\nMonitors the hospital occupancy and notifies facility identified leadership of impending capacity issues.\nFacilitates bed reconciliation activities with the floors.\nFollows and ensures compliance of system and revenue cycle policies and procedures.\nMonitors and provides reports, as requested, for patient movements and updates for all impending and in-house activities.\nPerforms necessary corrections and edits for in-house or pending patient activity.\nServes as a subject matter expert related to account maintenance tasks and corrections.\nWorks specific reports and queues to ensure patient account information is secured for maximum financial reimbursement.\n\n

KEY SUCCESS FACTORS

\n\nPrevious experience in healthcare related field preferred.\nProven ability to problem-solve, perform critical thinking.\nRequires good listening and communication skills, and professional telephone etiquette.\nAbility to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations.\nMust be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.\nDemonstrates ability to manage multiple, changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing and computer navigational skills.\nBasic computer skills including Microsoft Office and Excel.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 1 Year of Experience