Room Service Ambassador
Position Summary
With the primary focus of this position on patient connection and care, the room service ambassador meets with patients and introduces the room service ordering system, reviews menu options, and enters patient orders on an electronic tablet. This position checks all meals for accuracy and adherence to appropriate diet orders and serve meals to patients in a personalized, professional, and efficient manner. Responsible for following up with patients regarding meal satisfaction and offering feedback to the appropriate kitchen staff members.
Responsibilities
• Describes menu and offers alternatives as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences; clarifies with clinicians, including nurses and registered dietitians, any observed dietary discrepancies
• Receives and enters patient’s menu selections into room service ordering system prior to each meal
• Assesses all trays before delivery to ensure accuracy and adherence to the appropriate diet order
• Assists patients with pre-meal service, including removing lids and opening packets, by following room service guidelines to ensure patients are satisfied and needs are met, resolving patient meal issues quickly and with a positive outcome
• Inventories, orders, and replenishes bulk food supplies, known as floor stocks, on the assigned nursing unit
• Participates in performance improvement (PI) studies, assists with data collection, and supports action plans to improve room service satisfaction
• Retrieves room service tray carts from designated areas and assists with cleaning carts to ensure continuity of service
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned
Requirements and Minimum Qualifications
• HS diploma or equivalent preferred
• Minimum 1 year of experience in hospitality or a hospital diet office setting required
• Current Idaho food handlers card or must obtain within 90 days of hire
• Knowledge of institutional food production and delivery process preferred
• Advanced computer skills
• Strong oral and written communication skills for customer and staff interaction
Working Conditions
• Must be able to lift and move up to 25 lbs.
• Must be able to reach arms above or below shoulder height
• Required to bend
• Must be able to maintain a standing position
• Must be able to traverse with/without accommodation
• Must be able to communicate and exchange accurate information
• Typical equipment used in a food preparation job
About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:
Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment. Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent. Competitive salaries with night, weekend, and PRN shift differentials An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching Employees receive discounts at The Wellness Bar, PEAK Fitness, and more Robust and interactive employee referral program And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!