Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.

Job Specific

Room Service:

Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required

Presets trays and carts as required throughout shift.  Prepares each tray for specific order requirements

Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

Delivers Room Service Orders to guestroom in a timely manner

Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner

Obtains proper charge authorization or payment for orders delivered

Completes all necessary paperwork accurately and legibly

Picks up soiled Room Service trays and carts from guestrooms and corridors as needed

Cleans and maintains Room Service area and equipment

Delivers amenities to guestrooms

Refreshment Pantry:

Inventories guest room Refreshment Pantries to determine consumption by guest

Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account

Replenishes Refreshment Pantry items consumed

Inspect Refreshment Pantry contents and maintains freshness of product

Cleans and maintains refreshment pantry appearance to established standards

Removes consumed amenity items and/or Room Service trays from guest rooms

Completes DND/No Service, inventory and in-house guest list paperwork and reports

Communicates discrepancies regarding Refreshment Pantry usage to Captain

Restocks and rotates Refreshment Pantry attendant cart supplies

General:

Completes required set up / preparation, at beginning of shift

Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor

Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

Performs delivery, placement and any required set up of amenities and/or equipment requested by guest

Completes assigned closing duties at end of shift

Other duties as assigned

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications:

High School diploma or equivalent

One+ years experience as Food Service/Room Service Attendant in quality food service/hotel operation

Thorough knowledge of quality food service techniques and standards

Exceptional guest service attitude and abilities

Ability to lift and carry food service trays weighting 35+ pounds

Ability to work flexible schedule to include weekends and holidays