About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description We invite you to become part of our Crew at one of the most desirable destinations on the Eastern Shore, Inn at Perry Cabin. A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com Overview JOB SUMMARY Adhere to hotel specifications and standards in maintaining the highest standards possible for guests by ensuring quick, efficient, and professional In-Room Dining Service. To properly take all guests' orders, communicate them to the servers and work to expedite their service. To properly perform all control and revenue related paperwork. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. ESSENTIAL JOB FUNCTIONS Be thoroughly familiar with menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets. Responsible to answer the phone within three rings. Take orders for guests. Follow prepared scenarios to encourage upselling. Provide the approximate time of delivery for the order. Prepare payment of checks. Know and adhere to all liability laws. Complete all side duties at the end of a shift. Attend all designated staff meetings and training sessions. Be pleasant, smile and greet all guests, using surnames when possible. Attend to and anticipate guests’ needs. Maintain knowledge of hotel features/services, outlets, hours of operation, etc. Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. Always be an ambassador of the hotel and the company, in and out of the workplace. Ensure by example that the Inn at Perry Cabin philosophy is known. Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community. Be knowledgeable of, implement, communicate, and comply with policies of Inn at Perry Cabin and its Hotel Human Resources Department. Maintain confidentiality and security of all guests and general hotel information. Thorough knowledge of the room layout and the property in general. Assist in other areas as needed. SUPERVISORY RESPONSIBILITIES None Skills Ability to communicate fluently in English with hotel guests and employees. Ability to provide friendly, efficient, and courteous service to guests. Ability to work under pressure, be organized, self-motivated and work well independently and with others. Strong positive attitude and ability to initiate light conversation with guests. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of St. Michaels and surrounding areas. Knowledge of proper handling and storage of food and beverage items. Must be able to walk upstairs with trays of 40 lbs. in your hands. Must be able to carry/lift 50lbs. Ability to provide legible communication. Ability to complete work in a timely, accurate and thorough manner. Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel. Understanding of the luxury hotel environment. Additional foreign language skills a plus. WORKING CONDITIONS The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equipment to Be Used Telephone, computer Formal uniform In-Room Dining Service carts/trays Standard F&B equipment Physical & Mental Requirements Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Requires manual dexterity sufficient to operate standard bartending and food & beverage equipment. Requires normal range of hearing and vision. Must be willing to ride elevators. Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc., at least 50 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Work Environment The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc. Qualifications JOB REQUIREMENTS Education & Experience High school diploma or equivalent required. Prior hospitality and/or food & beverage experience preferred. TIPS certification and Food Handler Certification. Ability and willingness to work a varied work schedule including weekends and holidays. Working knowledge of computers and telephone systems. Previous customer service experience preferred. Previous cashiering experience preferred. Compensation Range The compensation for this position is $16.50/Hr. - $16.50/Hr. based on qualifications and experience.