About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role:  

Four Seasons Hotel and Private Residences New Orleans is seeking a Room Service Order Taker/Coordinator to join our dynamic Food & Beverage Team.  

 

The In-Room Dining Cashier is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our ever-discriminating guests. Always just a telephone call away, around the clock, the In-Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests’ rooms. The friendly and courteous voice of the In-Room Dining Team, the In-Room Dining Cashier receives all guests requests for an In-Room Dining experience. The In-Room Dining Cashier is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists. This position makes recommendations to accommodate guests’ preferences and dietary restrictions. The In-Room Dining Cashier oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards. 

 

What you will do:  

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods. 

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.  

Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately.  

Coordinate amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen, and delivered in a prompt and accurate fashion.  

Assume responsibility of department in the absence of a department manager

  

What you bring:  

Knowledge of MICROS strongly preferred 

Fluency in English reading, writing, and oral proficiency is required 

One to two years’ experience working in Food & Beverage and customer service preferred  

Ability to work independently in the absence of a manager

Detail-Oriented, Highly Organized, Ability to multitask and independently solve problems

TIPS and ServSafe certifications required  

Work authorization in the United States  

  

What we offer:  

Comprehensive Compensation package with competitive salary

Discounted Accommodations at Four Seasons Worldwide  

Holiday and Vacation pay  

Complimentary employee meals prepared by the Four Seasons Culinary Team  

Complimentary dry cleaning of employee uniforms  

Discounted Parking

And Much More!

Schedule and Hours:

 This is a full-time, overnight position. Candidates must be able to work a flexible work schedule including nights, overnights, weekends, and holidays.

Want to know more about working for Four Seasons? Visit us at:  

Four Seasons Hotel and Private Residences New Orleans: https://www.fourseasons.com/neworleans/  

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See what our employees are saying at: #FSEmployee 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf