At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

The Supervisor of Room Service and Amenities is responsible for managing the daily operations of the hotel's room service and guest amenities services. This role ensures that guests receive high-quality food, beverages, and amenities promptly and efficiently, enhancing their overall stay experience. The Supervisor of Room Service and Amenities works closely with the Assistant Manager to train staff, manage inventory, and ensure compliance with health and safety regulations. 

Qualifications: 

One plus year experience in room service within high volume, quality hotel operation 

Thorough knowledge of quality room service techniques and standards 

Familiar with all aspects of providing superior guest service 

Proficient in using hotel management and POS software and Microsoft Office Suite. 

Effective organization, communication, leadership and management skills 

Ability to lift and carry food service trays weighting 35+ pounds 

Ability to work flexible schedule to include evenings, weekends and holidays 

Key Responsibilities:  

Performs departmental opening and closing duties

Monitors and supervises department staff 

Schedules Star Service Delivery staff according to established guidelines and forecasted needs 

Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties.  Oversee all aspects of Hospitality Suite set up, service and breakdown 

Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction 

Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift 

Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor 

Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business 

Coordinates preparation of coffee as required throughout shift 

Ensures trays and carts are reset as required throughout shift 

Checks all Room Service Orders for accuracy and completeness prior to departing kitchen 

Oversees/expedites Star Service requests to guest in a timely manner 

Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room. 

Ensures that proper charge authorization or payment for orders delivered is obtained 

Monitors completion of departmental paperwork to ensure accuracy 

Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors 

Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift 

Oversees all activities related to restocking of guestroom refreshment pantries 

Monitors/maintains refreshment pantry product inventory 

Coordinates maintenance of all guestroom refreshment pantries and restocking equipment 

Coordinates pick up/processing/delivery of guest laundry valet orders 

Performs administrative functions for department in accordance with hotel standards 

Maintains special service/amenity requests files and coordinates delivery of items requested 

Oversees/assists in set-up, delivery of service in Hospitality Suites 

Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities 

Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service 

Other duties as assigned 

General Responsibilities:  

Promotes and applies teamwork skills at all times 

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 

Is polite, friendly, and helpful to guests, management and fellow employees 

Executes emergency procedures in accordance with hotel standards 

Complies with required safety regulations and procedures 

Attends appropriate hotel meetings and training sessions 

Maintains cleanliness and excellent condition of equipment and work area 

Complies with hotel standards, policies and rules 

Remains current with hotel information and changes 

Complies with hotel uniform and grooming standards