Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management.  Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. 

Essential Functions and Responsibilities

Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periodsAssists Front Desk Agents in satisfying guest requests and resolving guest complaintsTrained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demandsPrints occupancy, arrivals departures, and back-up reports on a timely basisReviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be providedBlock relocated guests who will be returning to the hotelCommunicates all special requests to HousekeepingCoordinates with Room Service to ensure accurate and timely amenity deliveriesMonitors and ensures completion of all room changesCheck for duplicate reservations on a daily basisMonitors clearing of all due-outs, Express Checkouts, no-show’s, Pre-Registered guestsProcess applicable charges for late check-outs (12pm)Checks the status of all Out-of-Order rooms on a daily basisMonitors availability of showrooms for the Sales & Conference Management departmentsReviews group resumes to verify group billing procedures, VIP’s and special requestsResponsible for conducting daily line-upsMonitor arrivals to ensure that rooms are ready by check in timeClear departures by working closely with Housekeeping DepartmentEnsure all guest departure calls are done a daily basisAccurately report guest needs and problem resolutionMay interact with customers in person, as well as other departments.Must be able to handle multiple tasks at once with attention to detailAbility to work independentlyExcellent people skills.Assist with the preparation of ‘remote’ and ‘reserved’ registration and check-out of groupsPrints group no-show, in-house, and arrivals report on a daily basisAnswers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requestsFamiliarity with daily hotel occupancy reports, status of available rooms, etc.Monitor room category and bedding availability, up to three days in advance, in order to prevent overbookingMonitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completedMonitor all Master accounts to ensure that they are checked-in and extended as requiredEnsures adherence to all Loews Hotels Star Service standardsOther duties may be assigned as business demands

Supportive Functions and Responsibilities

Maintains clean and excellent condition of Rooms Control & Back Office area and equipmentMaintains proper stock of all supplies in Back Office AreaExecutes emergency procedures in accordance with hotel standardsNotifies appropriate individuals and departments of any problems or unusual matters of significanceAttends all appropriate hotel meetings and training sessionsIs polite, friendly, and helpful to guests, employees, and managementPromotes and applies teamwork skills at all timesComplies with all hotel standards, policies, and rulesComplies with safety regulations and proceduresRemains current on hotel information and changes

Qualifications

Excellent communication skills – oral and writtenExcellent guest service skillsKnowledge of computer programs utilized in property managementAble to work a flexible schedule, including weekends and holidays

Education: 

Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

Experience: 

Minimum one year experience as Front Desk Agent at a comparable quality property

The wage for this position is $32.00 to $32.00.