About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.About the Role:
The Rooms Controller is responsible for assigning rooms for all arrivals while keeping personal guest preferences and stay history in mind. This team member must be highly personable and be able to engage with all guests, including elite and other VIP guests as well as department leaders throughout the hotel. This position must be able to handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests, resolve guest complaints, and assist guests in all general inquiries about the hotel.
What you will do:
Assign rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests.
Closely partner with Housekeeping team on status of room vacancies and occupancies as well as guests' preferences and needs.
Partner with additional departments to ensure all guests' needs are met.
Closely partner with Sales and Marketing team as well as additional departments to ensure showrooms are prepared.
Professionally engage and communicate with guests and team members.
Utilize daily hotel reporting and hotel computer platforms to manage guest preferences/needs and occupancy of hotel rooms.
Assist other departments (i.e. Front Desk) when needed and regularly attend weekly department meetings.
What you Bring:
Must be fluent in English, written and verbal
Education in Hospitality Management preferred
At least 3 years’ previous supervisory experience in luxury hospitality preferred
Ability to effectively communicate with team members from all departments
Demonstrates strong leadership, ability to actively engage with GM/ Hotel Manager, Restaurant GM, PR/ Marketing team, Operations team and Elite/VIP guests
Schedule and Hours
This position is a full-time position.
Requires ability to work Nights, Mornings, Weekends, and Holidays.
What We Offer:
Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
World Class Medical, Dental, and Vision Insurance Program
Discounted Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program
And Much More!
Visa Requirements: Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Visa sponsorship is not available.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People and Culture Office at 504-434-7113.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf