Rooms Division Management Trainee 房务部管理培训生
kempinski
Rooms Division Management Trainee 房务部管理培训生
DescriptionThe Rooms Division Management Trainee is accountable for attending to an assigned areas to ensure the highest level of rooms service delivery and guest relations through well-developed rooms skills, knowledge and experience, in accordance with hotel vision, values and objectives. Support is provided to rooms operation by assisting in the development and coordination of lower level employees
Key Responsibilities1、Guest RelationSkills for welcoming the guest： Always greet guests promptly in a warm, friendly manner according to outlet concept and adjusted according to type of guest Demonstrate a positive posture and manner at all times Always thank and farewell guests conveying anticipation for their next visitSkills in presentation and guest relations： Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a ‘can do’ approach to tasks Adhere to Crown grooming standards at all times Establish rapport with guests to build loyal, satisfied customers Always take responsibility for ensuring a positive guest experience Accurately record and follow up guests incidences 2、Managing selfSkills for participating in a team: Conduct work as a team with other staff to exceed guest expectations Work with initiative to seek and offer assistance as required from team members or supervisors Maintain positive relations with other staff and departments Participate in training and other activities to facilitate high team performance Use initiative to lead the team to complete required tasks 3、TECHNICAL SKILLSSkills for preparing for service: Communicate effectively to know allocation/section, specials etc for service Prepare equipment, station, stock, floor for service
Application Deadline: 28 February 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: China - Shanghai (Lujiazui, Pudong)
Reporting To: Ricky Zhang
DescriptionThe Rooms Division Management Trainee is accountable for attending to an assigned areas to ensure the highest level of rooms service delivery and guest relations through well-developed rooms skills, knowledge and experience, in accordance with hotel vision, values and objectives. Support is provided to rooms operation by assisting in the development and coordination of lower level employees
Key Responsibilities1、Guest RelationSkills for welcoming the guest： Always greet guests promptly in a warm, friendly manner according to outlet concept and adjusted according to type of guest Demonstrate a positive posture and manner at all times Always thank and farewell guests conveying anticipation for their next visitSkills in presentation and guest relations： Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a ‘can do’ approach to tasks Adhere to Crown grooming standards at all times Establish rapport with guests to build loyal, satisfied customers Always take responsibility for ensuring a positive guest experience Accurately record and follow up guests incidences 2、Managing selfSkills for participating in a team: Conduct work as a team with other staff to exceed guest expectations Work with initiative to seek and offer assistance as required from team members or supervisors Maintain positive relations with other staff and departments Participate in training and other activities to facilitate high team performance Use initiative to lead the team to complete required tasks 3、TECHNICAL SKILLSSkills for preparing for service: Communicate effectively to know allocation/section, specials etc for service Prepare equipment, station, stock, floor for service
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