At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Earn while you learn with a two-semester hospitality internship program that includes direct or management training placement opportunities.

From back of the house to front of the house, this professional learning experience offers meaningful career exploration and development to help you learn new skills to grow your career.

Essential Functions and Responsibilities

Participants should expect to learn and perform the job duties of the position(s) within their assigned department

Learn the various systems used in the hotel

Assist in analyzing and ensuring practice of guest service standards at hotels

Completes projects, as assigned, in a timely manner

Perform other duties as assigned

Promotes and applies teamwork skills at all times

Is polite, friendly, and helpful to guests, management and fellow team members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Passion for and commitment to equality, diversity and community efforts

Positive attitude, strong work ethic and eagerness to learn

Desire and ability to work with others collaboratively

Excellent communication skills – both oral and written

Exceptional guest service skills

Effective management, leadership, and organizational skills with a focus on details quality and consistency.

Ability to work flexible schedule to include some weekends and holidays

Education: Pursuing an Associates, Bachelors, or Masters Degree in Hospitality Management from Rosen College of Hospitality Management.