Role
Oversees the coordination and management of the collection services routing, ensuring that services are effectively and efficiently dispatched to obtain a high degree of customer satisfaction. This position is required to be on-site daily.
Essential Responsibilities
Leads a team of dispatchers, providing guidance, training, and performance management to ensure the team is operating efficiently and effectively. Develops and implements strategies to assist the business by analyzing software and tracking systems that monitor the status and locations of vehicles and employees. Leverages dispatch software, GPS tracking systems, and other technologies to manage operations and improve communication between the dispatch team, field managers, and customers. Ensures that all dispatch operations comply with policies, processes, laws, regulations, and safety standards. Maintains accurate records of the dispatch operations, analyzing data to improve dispatch efficiency and effectiveness. Interacts frequently with management concerning projects, operational decisions, scheduling requirements, and contractual clarifications. May lead briefings and meetings as the department manager. Supports the managing of attendance issues with drivers, including tardiness, missed meal periods, and unexcused absences, through coaching and disciplinary action, including overtime and reassignment pay. Addresses any Department of Transportation (DOT) issues with drivers. Ensures policies and procedures are followed per the collective bargaining agreement (CBA). Partners cross-functionally with other departments to update account records and resolve customer issues. Represents the Company in community activities, company activities, and with public contacts. Other duties as assigned.Qualifications
Four or more years related experience. Computer application proficiency including Microsoft Office suite of applications. Intermediate Excel skills. Familiarity with dispatch systems and software platforms. Understanding of GPS tracking systems. Geofencing and Route Optimization preferred. Understanding of KPI's relevant to dispatching. Principles of employee training, supervision, and evaluation. Supervisory techniques, resource allocation, planning and budgeting. High school diploma or GED equivalent required. Valid Driver’s License required.Recology Offers
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize. Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.Recology Benefits May Include
Paid time off and paid holidays. Health and wellness benefits including medical, dental, and vision. Retirement plans (Employee Stock Ownership Plan, 401(k) with match). Annual wellness incentives. Employee Assistance Program (EAP). Educational assistance. Commuting benefits. Employee referral program.Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
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